Summary
Overview
Work History
Education
Skills
Private Chef Services
Timeline
DeliveryDriver

Sydney Ray

Denver,CO

Summary

Organized and efficient Front Desk Night Supervisor supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Outgoing Front Desk Night S with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.

Professional with knack for hospitality management, recognized for enhancing guest satisfaction and operational efficiency. Known for fostering team collaboration and maintaining high standards in all interactions. Reliable and adaptable with focus on effective communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Tru Deliveries
08.2024 - Current
  • Transported packages directly to customer locations and corporate facilities.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Delivery Driver

GHG Transportation
06.2023 - 08.2024
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Front Desk Supervisor

Hersha Hospitality Management LP
11.2022 - 06.2023
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Scheduled and assigned daily work and activities for team members.

Front Desk Night Supervisor

Hotel Legends
06.2021 - 11.2022
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Interviewed, hired, coached and developed front office associates.
  • Processed check-ins and check-outs, created reservations and processed special requests.

Field Artillery Radar Operator

United States Army
09.2019 - 03.2021
  • Served in on-call capacity for last-minute or late-night taskings from leadership.
  • Responded to reports of irregular activities and notified dispatcher for required emergency units.
  • Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
  • Repaired AC/DC circuits, digital and fiber optic circuits, power supplies and servo systems.
  • Responded to and assisted in medical emergencies.
  • Surveyed company overall health and preparedness.

Cashier

Walmart
01.2019 - 08.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Processed refunds and exchanges in accordance with company policy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Program Director

Boys and Girl Club of Jackson County
08.2018 - 01.2019
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Determined broadcast requirements to plan event coverage and regular programming.
  • Provided ongoing direction and leadership for program operations.
  • Negotiated and managed contracts with several media outlets to secure new content.
  • Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
  • Helped directors resolve production, casting and budgeting issues impacting station performance.

Housekeeping Supervisor

Singing River Hospital
05.2018 - 12.2018
  • Placed orders for housekeeping supplies and guest toiletries.
  • Worked with front desk to respond promptly to all guest requests.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Scheduled and prioritized tasks to staff, overseeing work completion.

Front Desk Agent

Walt Disney World Parks And Resorts
01.2018 - 08.2018
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Program Director

Singing River Health System
06.2017 - 01.2018
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Determined broadcast requirements to plan event coverage and regular programming.
  • Provided ongoing direction and leadership for program operations.
  • Negotiated and managed contracts with several media outlets to secure new content.
  • Helped directors resolve production, casting and budgeting issues impacting station performance.

Cashier

Dollar General, Mr. William
06.2017 - 07.2017
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Processed refunds and exchanges in accordance with company policy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Performed cash, card and check transactions to complete customer purchases.

Sales Associate

Hibbett Sporting Goods
01.2016 - 08.2016
  • Built relationships with customers and community to promote long term business growth.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Associate of Applied Science - Radiologic Technology

Mississippi Gulf Coast Comm. Col
Gautier, MS
05.2022

Associate of Science - Athletic Training

Pearl River Community College
Poplarville, MS
05.2018

High School Diploma -

Gautier High School
Gautier, MS
05.2016

Skills

  • Operational Efficiency
  • Reservation Procedures
  • Database Maintenance
  • Billing Arrangements
  • Payment Method
  • Microsoft Office
  • Write Reports
  • Professional Relationships
  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Clean driving record
  • GPS and route planning
  • Route management
  • GPS navigation
  • Heavy lifting
  • GPS operation

Private Chef Services

Cooking and Catering while giving clients the most magical experience. Get wined and dined, up close and personal with a 5 star experience in your very own kitchen. 

Timeline

Delivery Driver

Tru Deliveries
08.2024 - Current

Delivery Driver

GHG Transportation
06.2023 - 08.2024

Front Desk Supervisor

Hersha Hospitality Management LP
11.2022 - 06.2023

Front Desk Night Supervisor

Hotel Legends
06.2021 - 11.2022

Field Artillery Radar Operator

United States Army
09.2019 - 03.2021

Cashier

Walmart
01.2019 - 08.2019

Program Director

Boys and Girl Club of Jackson County
08.2018 - 01.2019

Housekeeping Supervisor

Singing River Hospital
05.2018 - 12.2018

Front Desk Agent

Walt Disney World Parks And Resorts
01.2018 - 08.2018

Program Director

Singing River Health System
06.2017 - 01.2018

Cashier

Dollar General, Mr. William
06.2017 - 07.2017

Sales Associate

Hibbett Sporting Goods
01.2016 - 08.2016

Associate of Applied Science - Radiologic Technology

Mississippi Gulf Coast Comm. Col

Associate of Science - Athletic Training

Pearl River Community College

High School Diploma -

Gautier High School
Sydney Ray