Sydney Recchia
New Rochelle,NY
Summary
Detail-oriented Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
6
6
years of professional experience
Work History
Office Manager
iPower Systems, LTD
Valhalla, NY
07.2022 - Current
- Respond promptly and professionally to customer inquiries via phone and email, ensuring high levels of customer satisfaction.
- Manage and track invoices, estimates, and billing using QuickBooks, maintaining accuracy and timeliness in financial transactions.
- Coordinate and schedule appointments for services and repairs using Google Calendar, optimizing resource allocation and time management.
- Efficiently managed and coordinated technicians' tasks, appointments, and calendars to ensure smooth operations and timely completion of work.
- Maintain comprehensive records of customer information, service history, and billing, ensuring data integrity and accessibility.
- Provide basic troubleshooting assistance for generator faults over the phone, offering quick and effective solutions to customers.
- Organize and file all digital and physical documents systematically, ensuring easy retrieval and secure storage.
- Provide personalized assistance to both CEOs, handling various tasks and projects efficiently.
Manager, Barista
The Breakfast Club, Too
Key West, FL
02.2019 - 09.2021
- Greeted and served an average of 600+ customers daily, delivering exceptional service in a fast-paced environment.
- Trained 5 new baristas in workflow procedures, espresso and coffee brewing equipment operation, and drink preparation.
- Operated the point-of-sale system efficiently to process transactions swiftly and accurately.
- Answered phone calls, seated customers, assisted the bartender, prepared coffee and alcoholic drinks, and served guests.
- Addressed customer inquiries and resolved issues promptly to ensure a positive customer experience.
- Conducted inventory checks and restocked supplies as needed to maintain optimal stock levels.
- Verified cash and charge totals at the beginning and end of each shift to ensure accurate financial reporting.
Key Holder, Sales Associate
Dragonfly
Key West, FL
05.2018 - 05.2020
- Efficiently processed transactions using credit cards, checks, and cash, ensuring accurate and timely sales.
- Greeted and assisted all customers, providing friendly and knowledgeable service to enhance their shopping experience.
- Designed eye-catching window displays to highlight featured clothing items, significantly increasing store traffic and sales.
- Ensured items were well-stocked for each shift, maintaining optimal inventory levels and presentation standards.
- Counted cash drawers and made daily deposits, ensuring accurate financial records and security.
Reservationist
Sebago Watersports
Key West, FL
01.2018 - 02.2019
- Responded promptly to customer inquiries via phone, email, and in person, ensuring a high level of customer satisfaction.
- Collected payments and handled cash transactions accurately.
- Performed general clerical tasks and administrative responsibilities as needed to support office operations.
- Communicated with third-party companies regarding bookings, cancellations, no-shows, and refunds to maintain accurate records.
- Checked in guests for their booked adventures, collected signed waivers, and communicated with captains to confirm the correct headcount before departure.
Education
Associate of Science - Business Administration And Management
Hillsborough Community College
Tampa, FL12-2025
General Studies
The College of The Florida Keys
Key West, FLNOCTI Certification of Interior Design And Architecture - Interior Design And Architecture
Southern Westchester BOCES
Valhalla06-2016
High School Diploma -
New Rochelle High School
New Rochelle, NY06-2016
Skills
- Customer Service
- Office Administration
- Calendar Management & Scheduling
- Transaction Processing
- Record Keeping & Document Management
- Technical Support
- Executive Support
- Quickbooks
- Google Suite
- Computer Literacy
Timeline
Office Manager
iPower Systems, LTD
07.2022 - Current
Manager, Barista
The Breakfast Club, Too
02.2019 - 09.2021
Key Holder, Sales Associate
Dragonfly
05.2018 - 05.2020
Reservationist
Sebago Watersports
01.2018 - 02.2019
Associate of Science - Business Administration And Management
Hillsborough Community College
General Studies
The College of The Florida Keys
NOCTI Certification of Interior Design And Architecture - Interior Design And Architecture
Southern Westchester BOCES
High School Diploma -
New Rochelle High School
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