Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Reid

Newport,NC

Summary

Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized employee with experience in busy, family style restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level waitress position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Waitress

Crab Shack
03.2023 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Informed customers about daily and seasonal specials.
  • Trained new servers on restaurant policies and procedures.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Met with chef to review daily specials and menu changes.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Assistant Manager

Jarrett Bay Boatworks
03.2022 - 01.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed senior-level personnel working in marketing and sales capacities.

Habilitation Technician

Carobell, INC
01.2020 - 08.2022
  • Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
  • Transported residents to and from appointments and other activities to encourage mobility.
  • Offered instructions to help individuals learn, retain or improve competencies for maximal functioning.
  • Developed resident activities and programming to encourage new skills and maintain present skills.
  • Instructed and reinforced target outcomes to help individuals achieve goals.
  • Noted client responses and results to facilitate interventions and assessment through proper documentation.
  • Recorded participant behavior and methods to alleviate barriers and progress toward goals.
  • Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.
  • Delivered training needs, behavior management and communication to support goal plans.
  • Implemented written goals from treatment plans to enhance patient outcomes.
  • Cared for patients by providing personal assistance and ambulation.
  • Administered medications and treatments according to physician orders.
  • Maintained accurate patient charts and medical records.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Operated and maintained medical equipment used to diagnose and treat patients.
  • Participated in hospital and clinic staff meetings to discuss patient care.
  • Instructed patients in at-home care and continued treatments.
  • Made emergency visits to resolve equipment problems.

Education

High School Diploma -

East Forsyth High School
Kernersville, NC
06.2018

Skills

  • Guest Relations Management
  • Safe Food Handling
  • Order Accuracy
  • Customer Service
  • Menu Recommendations
  • Dining Area Maintenance
  • Performance Improvement
  • Food and Beverage Pairings
  • Compliance Standards
  • Cash Handling
  • Upselling Techniques
  • Complaint Resolution
  • Order Management
  • Ordering Procedures
  • High-Volume Dining
  • Tableside Service
  • Food Station Setup
  • Hospitality Service Expertise
  • Payment Processing
  • Wine Knowledge
  • Wine Service
  • Bill Computation
  • Sales Techniques
  • Front-Of-House Display Creation
  • Point of Sale Operation
  • Food Safety Understanding
  • Team Collaboration
  • Regulatory Compliance
  • Food Running
  • Table Bussing
  • Upselling
  • Table Setting Knowledge
  • Supply Restocking
  • Menu Presentation
  • Daily Specials Memorization
  • Food Inspection
  • Menu Memorization
  • Accurate Money Handling
  • Sales Expertise
  • Relationship Management
  • Beverage Preparation
  • Food Spoilage Prevention
  • Service Prioritization

Timeline

Waitress

Crab Shack
03.2023 - Current

Assistant Manager

Jarrett Bay Boatworks
03.2022 - 01.2023

Habilitation Technician

Carobell, INC
01.2020 - 08.2022

High School Diploma -

East Forsyth High School
Sydney Reid