Sydney Reid
Belleville,MI
Summary
Dynamic professional with a proven track record in customer service and cash handling, honed across roles at Kroger and Menards . Excelled in enhancing customer satisfaction and streamlining operations, achieving a significant decrease in queue times. Skilled in conflict resolution and team collaboration, consistently fostering positive customer relations and workplace efficiency. Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Cashier/Floral Manager
Kroger
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Decreased shrink by 30% through close monitoring of department.
- Supervised 2 employees in floral department.
Server
Hidalgo Authentic Mexican Resturant
07.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for Hidalgo Authentic Mexican restaurant with social relevancy and intentionality.
Cashier
Menards
11.2021 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Produce Clerk
Westborn Market
10.2019 - 01.2020
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Kept tidy and organized area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
- Inspected produce to update and adjust pricing information.
Education
High School Diploma -
River Rouge High School
River Rouge, MI06-2023
Skills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Issue resolution
- Attention to detail
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Conflict resolution
- Complaint handling
- Complaint resolution
- Computer proficiency
- Professional telephone demeanor
- Call management
- Documentation
- Dispute resolution
- Multi-line phone talent
Languages
English
Native or Bilingual
Timeline
Cashier/Floral Manager
Kroger
05.2024 - Current
Server
Hidalgo Authentic Mexican Resturant
07.2023 - 07.2024
Cashier
Menards
11.2021 - 05.2023
Produce Clerk
Westborn Market
10.2019 - 01.2020
High School Diploma -
River Rouge High School
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