Sydney Reynolds
Texarkana,AR
Summary
Dynamic customer service professional with a proven track record at Modern Glass and Mirror Company, excelling in client relations and critical thinking. Adept at enhancing customer satisfaction through effective problem resolution and training initiatives. Proficient in payment processing and data entry, consistently delivering exceptional service in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Modern Glass and Mirror Company
03.2024 - Current
- Assisted customers with inquiries and product information to enhance satisfaction.
- Provided support during peak hours, ensuring timely responses to customer needs.
- Educated customers about services and promotions, increasing engagement levels.
- Adapted quickly to new systems and procedures, enhancing overall service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new representatives on product knowledge and customer service protocols.
- Collaborated with management to implement process improvements for customer interactions.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
Host
Hamburger Barn
08.2023 - 12.2023
- Greeted and welcomed guests, ensuring a positive first impression of dining experience.
- Coordinated table assignments to optimize seating flow and enhance guest satisfaction.
- Managed reservations using OpenTable, facilitating efficient service during peak hours.
- Assisted in training new hosts on customer service standards and operational procedures.
- Monitored wait times and communicated with kitchen staff to improve service efficiency.
- Collaborated with servers to ensure seamless communication between front and back of house operations.
Customer Service Cashier
Texarkana Country Club
10.2021 - 05.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained accurate cash drawer and reconciled discrepancies daily.
- Provided exceptional service by ensuring a welcoming environment for customers.
- Handled returns and exchanges according to company policies, ensuring customer satisfaction.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Education
Diagnostic Medical Sonography -
Bossier Parish Community College
Bossier City, LA12-2027
Associates of Health Science -
Texarkana College
Texarkana, TX12-2025
High School Diploma -
Arkansas High School
Texarkana, AR05-2023
Skills
- Customer service
- Critical thinking
- Data entry
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Paperwork processing
- Order processing
- Scheduling
- Product knowledge
- Computer proficiency
- Client relations
Certification
- Certificate of completion of Arrow Glass Industries University Curriculum.
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Modern Glass and Mirror Company
03.2024 - Current
Host
Hamburger Barn
08.2023 - 12.2023
Customer Service Cashier
Texarkana Country Club
10.2021 - 05.2023
Diagnostic Medical Sonography -
Bossier Parish Community College
Associates of Health Science -
Texarkana College
High School Diploma -
Arkansas High School
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