Sydney Richard
Killeen ,TX
Summary
Compassionate Licensed Vocational Nurse with relevant background in patient care, medical terminology, and clinical procedures. Strengths lie in providing emotional support to patients, documenting patient progress, maintaining professional relationships with healthcare teams and time management. Previous roles consistently highlighted for positive impact on patient satisfaction and team coordination.
Overview
20
20
years of professional experience
Work History
Patient Access Specialist/ER, PRN
Advent Health
Killeen , TX
06.2023 - Current
- Processed patient admissions and collected necessary documentation.
- Managed confidential patient records in compliance with regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Participated in ongoing training sessions related to new technologies or software updates impacting the registration process.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
Licensed Realtor/ Military Relocation Professional
New Homes Market Center
07.2020 - 04.2025
- Advertised client properties through websites, social media, and real estate guides.
- Presented purchase offers to sellers for consideration.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Compared recently sold area properties to determine competitive market prices.
- Negotiated, facilitated, and managed real estate transactions.
- Completed property walk-throughs before completing deals to uphold accuracy in listings and appraisals.
Patient Access Specialist/PRN
Vik Complete Care
Austin, TX
05.2022 - 06.2023
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Educated patients about financial policies and procedures at facility; explained benefits of various payment options available.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
Senior Medical Billing Specialist/ Trainer
Integrated Health Management
08.2015 - 11.2017
- Audited and corrected billing and posting documents for accuracy.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
- Responded to customer concerns and questions on daily basis.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Trained New Employees
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Handled account payments and provided information regarding outstanding balances.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
Medical Billing and Collections Specialist
Emergency Physicians Of Tidewater
04.2014 - 05.2015
- Processed billing calls and answered questions from patients and third-party carriers.
- Processed online and paper appeal submissions and refund requests.
- Corrected, completed and processed claims for multiple payer codes.
- Processed refunds, disbursements, and payments.
- Applied customer payments toward account balances
- Made all bank deposits for daily cash and check payments received in office.
Patient Account Specialist/Financial Assistance Specialist
Riverside Health Systems
01.2013 - 04.2014
- Researched billing errors and discrepancies to initiate corrective action.
- Worked with customer to create debt repayment plan based on current financial condition.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Processed customer payments and refunds for accounts with credit balances.
- Processed all financial assistance applications, adjusted facility bills for approved accounts or offered a discount to the customer for the entire health system, which contained 6 facility locations
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Reviewed all flagged items daily and resolved issues.
Medical Billing and Coder/ Trainer
Med Apps Medical Billing
10.2007 - 12.2012
- Checked for accuracy by verifying data and records.
- Input patient demographic and insurance information into system.
- Input CPT and ICD DX coding into system for all patient visits.
- Maintained exceptional accuracy for all data entered.
- Learned on the job training to code pediatric charges
- Collected payments for outstanding balances
- Posted patient and insurance payments and contractual adjustments.
- Reviewed and explained EOB's (Explanation of Benefits) as needed to patients.
- Trained New Employees
- Handled escalated billing calls and in person escalations as needed in clinic.
Patient Access Specialist
Metroplex Adventist Hospital
10.2005 - 09.2007
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database (EPIC) to establish patient's medical record.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Processed patient estimates determined by insurance for labs and minor radiology visits.
- Pre-Registered and collected estimated payment amounts for scheduled imaging such as CT scans, MRI's and bone scans.
- Received Recognition for top pre-payment collector.
Education
Diploma - Vocational Nursing
Cybertex Institute
Austin, TX11-2025
Real Estate Salesperson License - Real Estate
Real Estate U
Online 06.2020
High School Diploma -
Destiny Honors Academy High School
Killeen, TX05-2005
Skills
- Time management
- Patient interviewing
- Epic EMR
- Cerner EMR
- Multitasking and organization
- Training coordination
- Registration and admissions
- Healthcare systems navigation
- Strong empathy
- Documentation accuracy
References
References available upon request.
Timeline
Patient Access Specialist/ER, PRN
Advent Health
06.2023 - Current
Patient Access Specialist/PRN
Vik Complete Care
05.2022 - 06.2023
Licensed Realtor/ Military Relocation Professional
New Homes Market Center
07.2020 - 04.2025
Senior Medical Billing Specialist/ Trainer
Integrated Health Management
08.2015 - 11.2017
Medical Billing and Collections Specialist
Emergency Physicians Of Tidewater
04.2014 - 05.2015
Patient Account Specialist/Financial Assistance Specialist
Riverside Health Systems
01.2013 - 04.2014
Medical Billing and Coder/ Trainer
Med Apps Medical Billing
10.2007 - 12.2012
Patient Access Specialist
Metroplex Adventist Hospital
10.2005 - 09.2007
Real Estate Salesperson License - Real Estate
Real Estate U
Diploma - Vocational Nursing
Cybertex Institute
High School Diploma -
Destiny Honors Academy High School