Sydney Riepe
Omaha,NE
Summary
Goal-driven professional, well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Flexible team player, knowledgeable about both traditional and digital marketing strategies.
Overview
6
6
years of professional experience
Work History
Marketing Counselor
Hillcrest Country Estates Grand Lodge
11.2022 - Current
- Planned and executed internal and external marketing events.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Answered general marketing department inquiries by email, phone, and mail.
- Implemented marketing strategies to generate leads and increase sales revenue.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and community to promote long term business growth.
Escalations Manager
Pinnacle Bank
09.2018 - 11.2022
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Monitored and analyzed customer feedback to track patterns and report areas for improvement to management.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Trained customers on product usage for increased brand loyalty.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed team performance and identified opportunities for additional training.
Universal Banker 1
United Community Bank
11.2017 - 06.2018
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced teller drawers and ATM cash.
Education
BBA - Business Finance
Metropolitan Community College
Elkhorn, NE10.2028
High School Diploma -
Perham High School
Perham, MN05.2018
Skills
- Analytical and Critical Thinking
- MS Office, MS Excel, MS PowerPoint, MS Word
- Social Media Content Creation
- Brand Development
- Training and Development
- Flexible and Adaptable
- Data Entry
- Multitasking Abilities
- Planning and Coordination
- Customer Relationship Management
- Product Development
- Developing Targeted Leads
Accomplishments
- Supervised a team of 13 staff members while at Pinnacle.
- Maintained maximum capacity of apartments despite high resident turn over.
- Exceeded demanding sales quotas.
- Professionally processed 60+ calls per day, delivering essential information and services to facilitate the successful closure of the sale.
Timeline
Marketing Counselor
Hillcrest Country Estates Grand Lodge
11.2022 - Current
Escalations Manager
Pinnacle Bank
09.2018 - 11.2022
Universal Banker 1
United Community Bank
11.2017 - 06.2018
BBA - Business Finance
Metropolitan Community College
High School Diploma -
Perham High School
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