Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Rivers

Sweetwater,TN

Summary

Versatile and results-driven professional with a proven track record at Smok N Bonz, enhancing customer satisfaction and employee morale. Excelled in adaptive driving and communication, ensuring efficient operations across various roles. Skilled in implementing quality control and fostering positive environments, significantly boosting efficiency and service quality.

Overview

8
8
years of professional experience

Work History

Serving Manager

Smok N Bonz
06.2024 - Current
  • Improved customer satisfaction by efficiently resolving complaints and addressing special requests.
  • Fostered a positive work environment, resulting in low staff turnover and high employee morale.
  • Collaborated with kitchen staff to improve food quality and presentation, elevating overall guest experience.
  • Oversaw catering events from planning stages through execution while ensuring top-quality service according to client specifications.
  • Monitored daily cash handling procedures to ensure accuracy in transaction processing and minimize losses due to errors or theft.
  • Maintained high cleanliness standards, ensuring compliance with health code regulations and creating an appealing dining atmosphere.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Warehouse Receiving Manager

DHL Supply Chain
12.2020 - 11.2022
  • Established comprehensive employee training programs that focused on best practices in warehousing, material handling, and equipment operation for enhanced workforce competence.
  • Minimized product returns due to damages or defects by implementing rigorous inspection procedures upon receipt.
  • Improved order accuracy with thorough quality control checks and clear communication with suppliers.
  • Reduced product damage rates by enforcing proper handling procedures and conducting regular staff training.
  • Maintained accurate documentation of received goods, allowing for easy tracking of items throughout their life cycle within the warehouse.
  • Facilitated seamless coordination between departments for smooth order fulfillment and delivery processes.
  • Supervised a team of warehouse personnel, providing guidance, support, and performance evaluations for continuous improvement.

Large Vehicle Operator

Army
06.2016 - 11.2020
  • Consistently exceeded expectations for professionalism during routine evaluations from both employers and passengers.
  • Developed strong communication skills through daily interactions with passengers, dispatchers, and supervisors.
  • Demonstrated flexibility in adapting to various vehicle types, learning new routes quickly for optimal efficiency.
  • Contributed to a positive working environment by maintaining open lines of communication with colleagues and supervisors.
  • Worked efficiently and completed tasks and missions under stressful conditions.

Education

High School Diploma -

Tellico Plains High School
Tellico Plains, TN
05.2016

Skills

  • Punctuality
  • Adaptive driving
  • Safe driving techniques
  • Cleaning and sanitation
  • Professionalism
  • Communication skills
  • Efficiency

Timeline

Serving Manager

Smok N Bonz
06.2024 - Current

Warehouse Receiving Manager

DHL Supply Chain
12.2020 - 11.2022

Large Vehicle Operator

Army
06.2016 - 11.2020

High School Diploma -

Tellico Plains High School

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Sydney Rivers