Sydney Roberts
Account Manager
Loganville,GA
Summary
Functioning as a trusted leader, I have a proven track record of motivating and inspiring teams to achieve their goals, particularly in challenging and dynamic environments. With excellent communication and interpersonal skills, I excel at fostering collaboration and nurturing a positive and productive work culture.
My commitment to driving growth and surpassing targets is underscored by a unique combination of people skills, account management expertise, attention to detail, and leadership acumen, allowing me to deliver exceptional value to organizations.
Overview
6
6
years of professional experience
Work History
Lead Account Manager
EverDriven Technologies
Aurora, CO
11.2021 - 08.2023
- Spearheaded communication facilitation for Denver Public, Douglas County, Littleton, and Cherry Creek school districts
- Oversaw day-to-day operations for the aforementioned school districts, encompassing school visits, district and provider meetings, and the coordination of new driver and provider training initiatives.
- Demonstrated commitment to client retention by promptly assigning routes to thoroughly vetted drivers while offering guidance and feedback to all stakeholders involved.
- Maintained responsibility for monitoring transportation services to ensure adherence to the terms, conditions, and specifications outlined in EverDriven contracts with clients and providers.
- Upheld compliance with safety regulations set forth by regulatory bodies and client agreements, emphasizing a strict adherence to established safety rules.
- Addressed complaints in a prompt, professional manner, ensuring effective resolution and satisfaction among all involved parties.
Notary Public/ Loan Signing Agent
Colorado Notary Group
Aurora, CO
04.2021 - Current
- Co-owner of a mobile notary signing company, serving as a commissioned Notary Public and Certified Loan Signing Agent.
- Fulfilled Notary Public responsibilities by actively preventing fraud through witnessing the signing of diverse documents, verifying their authenticity, and administering oaths and acknowledgments.
- Proficiently conducting the closings of mortgage transactions while maintaining a comprehensive understanding of both state and federal regulations governing notarial and loan closing procedures.
- Thoroughly verifying and examining the information and accuracy of closing documents.
- Skillfully assembling documents essential for loan closings, including deeds of trust, survey affidavits, and wire payment information.
- Actively managing notary databases such as Notary Gadget, ensuring accurate record-keeping. • Specializing in a range of services including refinance, purchases for both buyers and sellers, HELOC, loan modifications, and I-9 processes.
Field Service Representative
Invitation Homes
Denver, CO
06.2019 - 06.2021
- Collaborate closely with superintendents overseeing the construction and rehabilitation of homes to ensure timely and efficient project completions.
- Coordinate with maintenance technicians to optimize scheduling and routing for work orders, maximizing operational efficiency.
- Arrange pre-move out inspections for tenants to minimize costs during property turnover.
- Coordinate and schedule resident orientations for tenants transitioning into new residences.
- Oversee Homeowners Association (HOA) violations to ensure properties comply with city and HOA regulations.
- Manage incoming phone calls, addressing and resolving complaints and escalations in a professional manner.
- Perform billing and coding for rent and security deposit payments, ensuring accuracy and compliance with established procedures.
Field Service Representative
2-10 Home Buyers Warranty
Aurora, CO
11.2017 - 11.2018
- Contractor Relations Department: Responsible for managing homeowner and contractor complaints and escalations.
- Mediate and facilitate communication between contractors and homeowners to achieve resolutions for property damage claims.
- Address parts and equipment issues by contacting contractors for clarification on components required for final installation.
- Resolve pricing disputes by holding contractors accountable to signed pricing agreements and engaging in negotiations to achieve resolution.
- Manage high-dollar claims by negotiating with out-of-network contractors to lower pricing when no in-network contractors are available for service. As of November 2018, I successfully saved the company $500,000 through effective pricing negotiations.
Education
Colorado State University Pueblo
Pueblo, CO 05.2001 -
Skills
Proficient in Microsoft Office
Recordkeeping abilities
Document review
Database Management
70 WPM typing speed
Project planning
Report preparation
Complaint resolution
Account management
Administrative support
Creative problem solving
Professional telephone demeanor
Staff education and training
CRM
Training development aptitude
Route dispatch
Cost reviewing
Timeline
Lead Account Manager
EverDriven Technologies
11.2021 - 08.2023
Notary Public/ Loan Signing Agent
Colorado Notary Group
04.2021 - Current
Field Service Representative
Invitation Homes
06.2019 - 06.2021
Field Service Representative
2-10 Home Buyers Warranty
11.2017 - 11.2018
Colorado State University Pueblo
05.2001 -