Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Roberts

Sydney Roberts

Account Manager
Loganville,GA

Summary

Functioning as a trusted leader, I have a proven track record of motivating and inspiring teams to achieve their goals, particularly in challenging and dynamic environments. With excellent communication and interpersonal skills, I excel at fostering collaboration and nurturing a positive and productive work culture.

My commitment to driving growth and surpassing targets is underscored by a unique combination of people skills, account management expertise, attention to detail, and leadership acumen, allowing me to deliver exceptional value to organizations.

Overview

6
6
years of professional experience

Work History

Lead Account Manager

EverDriven Technologies
Aurora, CO
11.2021 - 08.2023
  • Spearheaded communication facilitation for Denver Public, Douglas County, Littleton, and Cherry Creek school districts
  • Oversaw day-to-day operations for the aforementioned school districts, encompassing school visits, district and provider meetings, and the coordination of new driver and provider training initiatives.
  • Demonstrated commitment to client retention by promptly assigning routes to thoroughly vetted drivers while offering guidance and feedback to all stakeholders involved.
  • Maintained responsibility for monitoring transportation services to ensure adherence to the terms, conditions, and specifications outlined in EverDriven contracts with clients and providers.
  • Upheld compliance with safety regulations set forth by regulatory bodies and client agreements, emphasizing a strict adherence to established safety rules.
  • Addressed complaints in a prompt, professional manner, ensuring effective resolution and satisfaction among all involved parties.

Notary Public/ Loan Signing Agent

Colorado Notary Group
Aurora, CO
04.2021 - Current
  • Co-owner of a mobile notary signing company, serving as a commissioned Notary Public and Certified Loan Signing Agent.
  • Fulfilled Notary Public responsibilities by actively preventing fraud through witnessing the signing of diverse documents, verifying their authenticity, and administering oaths and acknowledgments.
  • Proficiently conducting the closings of mortgage transactions while maintaining a comprehensive understanding of both state and federal regulations governing notarial and loan closing procedures.
  • Thoroughly verifying and examining the information and accuracy of closing documents.
  • Skillfully assembling documents essential for loan closings, including deeds of trust, survey affidavits, and wire payment information.
  • Actively managing notary databases such as Notary Gadget, ensuring accurate record-keeping. • Specializing in a range of services including refinance, purchases for both buyers and sellers, HELOC, loan modifications, and I-9 processes.

Field Service Representative

Invitation Homes
Denver, CO
06.2019 - 06.2021
  • Collaborate closely with superintendents overseeing the construction and rehabilitation of homes to ensure timely and efficient project completions.
  • Coordinate with maintenance technicians to optimize scheduling and routing for work orders, maximizing operational efficiency.
  • Arrange pre-move out inspections for tenants to minimize costs during property turnover.
  • Coordinate and schedule resident orientations for tenants transitioning into new residences.
  • Oversee Homeowners Association (HOA) violations to ensure properties comply with city and HOA regulations.
  • Manage incoming phone calls, addressing and resolving complaints and escalations in a professional manner.
  • Perform billing and coding for rent and security deposit payments, ensuring accuracy and compliance with established procedures.

Field Service Representative

2-10 Home Buyers Warranty
Aurora, CO
11.2017 - 11.2018
  • Contractor Relations Department: Responsible for managing homeowner and contractor complaints and escalations.
  • Mediate and facilitate communication between contractors and homeowners to achieve resolutions for property damage claims.
  • Address parts and equipment issues by contacting contractors for clarification on components required for final installation.
  • Resolve pricing disputes by holding contractors accountable to signed pricing agreements and engaging in negotiations to achieve resolution.
  • Manage high-dollar claims by negotiating with out-of-network contractors to lower pricing when no in-network contractors are available for service. As of November 2018, I successfully saved the company $500,000 through effective pricing negotiations.

Education

Colorado State University Pueblo
Pueblo, CO
05.2001 -

Skills

    Proficient in Microsoft Office

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Timeline

Lead Account Manager

EverDriven Technologies
11.2021 - 08.2023

Notary Public/ Loan Signing Agent

Colorado Notary Group
04.2021 - Current

Field Service Representative

Invitation Homes
06.2019 - 06.2021

Field Service Representative

2-10 Home Buyers Warranty
11.2017 - 11.2018

Colorado State University Pueblo
05.2001 -

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