Summary
Overview
Work History
Skills
Timeline
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Sydney Robles

Los Angeles,United States

Summary

I'm a dedicated and strategic Sales and Client Success Specialist. I've spent 6+ years in client/ patient facing roles. I'm currently one of the highest performers in my department at Barkbus- a rapidly scaling startup based in LA. I have knack for building interpersonal relationships and have a passion to guide clients and teammates to their optimal goals.

Overview

5
5
years of professional experience

Work History

Sales and Customer Success Specialist

Barkbus LLC
06.2022 - Current
  • Served as a professional, efficient, and friendly initial point of contact for all new clients.
  • From the initial call to the end of the appointment, I ensure all clients have had a seamless experience throughout the entire journey.
  • Handle not only a high volume of clients, but efficiently maintain large business accounts on my roster such as Google.
  • Collaborated cross-functionally with internal teams to align customer goals, driving meaningful progress towards customer objectives.
  • Proactively confirmed appointments utilizing Barkbus prospecting tools, community engagement, and other potential channels of appointment sourcing. Always closing!
  • Achieved my individual monthly revenue target by converting first-time clients, ideally on recurring schedules.
  • Shared industry insights and best practices with team members, fostering a collaborative and knowledge-sharing environment.
  • Share the Barkbus value proposition with new potential clients and provide an elevated experience for both Pet Stylists and clients.
  • Strive to strategically schedule appointments to minimize drive-time, reduce service refusals, & create efficiency within groomer schedules.

Office Manager

Profizix Physical Therapy
08.2021 - 05.2022
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Developed standard operating procedures for all administrative employees.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.

Administrative Clerk

MPH Advisors
12.2018 - 06.2021
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Utilized company tools to identify opportunities and develop action plans to improve performance.

Skills

  • Cross-Functional Collaboration
  • Completion of revenue targets on a consistent basis
  • Account Management
  • Customer Experience Improvement
  • Interpersonal Communication Skills
  • Senior Leadership Support

Timeline

Sales and Customer Success Specialist

Barkbus LLC
06.2022 - Current

Office Manager

Profizix Physical Therapy
08.2021 - 05.2022

Administrative Clerk

MPH Advisors
12.2018 - 06.2021

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Sydney Robles