Sydney Rodriguez
San Antonio,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Front Desk Customer Service Representative
Mission Glass
06.2020 - 01.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Maintained a welcoming environment for guests by consistently providing friendly and efficient service.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Organized front desk materials efficiently, ensuring easy access for staff members during busy periods.
- Improved overall operational efficiency of the front desk through effective time management skills and multitasking abilities during peak hours.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
O'Connor High School
San Antonio, TX06.2020
Skills
- Customer Experience Management
- Payment Processing
- Data Entry
- Schedule Coordination
- Attention to Detail
- Professionalism and Courtesy
- Positive Attitude
- Customer Focus
- Time Management
- Telephone Etiquette
- Active Listening
- Appointment Scheduling
Timeline
Front Desk Customer Service Representative
Mission Glass
06.2020 - 01.2023
High School Diploma -
O'Connor High School
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