Sydney Rosario
Reno,NV
Summary
Well-rounded, reliable, outgoing Server/Bartender with a passion in providing guests with genuine hospitality and delivering exceptional services. Talented and skilled multitasker, very detail oriented, comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Caregiver-Stay at Home Mother
Rosario Household
Reno, NV
01.2024 - Current
- Raising two children, ages 2 and 5
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Organized and maintained the household calendar, (e.g. appointments, playdates,events, trips, birthdays)
- Handled all laundry
- Ran necessary errands and handled all of the grocery shopping
- cooked nutritious meals three times a day including snacks
- prepared indoor and outdoor activities, (e.g. arts and crafts, phonics, educational games,etc.)
- obtained a medical certificate in medical billing and coding at home
Server
Ruby River Steakhouse
Reno, NV
04.2021 - 08.2021
- Provided excellent customer service to ensure satisfaction and ensure guest return
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
Catering Assistant-Receptionist
Fenwick & West LLP
Mountain View, CA
08.2019 - 11.2019
- Assisted in setting up and breaking down catering events.
- Assisted caterers with food distribution by organizing food products and plating items.
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Cleaned kitchen equipment and surfaces after each event.
- Maintained a safe working environment by adhering to safety protocols at all times.
- Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events.
- managed cleaning and restocking 6 floors of kitchens
- Answered incoming calls, took messages, and directed callers to the appropriate staff members.
- Greeted and welcomed clients in a professional manner.
- Photocopied correspondence, documents and other printed materials.
- Managed attorney calendars to ensure timely submission of court filings.
- Prepared outgoing mail including packages, certified letters, and courier services.
- Organized office documents such as legal forms, contracts, briefs, pleadings, and correspondence.
- Scanned documents into the system for filing purposes.
Server/Bartender
Firehouse Grill and Brewery
Sunnyvale, CA
04.2012 - 09.2018
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Resolved customer complaints in a professional manner.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Balanced daily registers and generated sales reports for management.
- worked while in town after move to Temecula.
Beertender
Ballast Point Brewing & Spirits Inc.
Temecula, CA
02.2014 - 08.2014
- Maintaining an accurate cash drawer throughout shift and ensuring proper balance at the end of each shift.
- Assisting with inventory management tasks such as restocking supplies when necessary.
- Ensuring that all food items are prepared according to company standards and specifications.
- Performing opening, closing duties such as setting up, breaking down the bar area accordingly.
- Suggestive selling additional items or upgrades to enhance guest experience.
- Greeting customers in a friendly manner, taking orders accurately and efficiently.
- Handling multiple tasks simultaneously while maintaining attention to detail.
- Serving beer, wine, other cocktails, and other beverages in accordance with local regulations.
- served drinks, food and any other needed items to guests
- helped work in the restaurant store
- managed beer tastings
Bartender
Tilted Kilt
Temecula, CA
06.2012 - 01.2014
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Greeted frequent visitors by name and explained new promotions.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Monitored bar inventory and promptly restocked low items before depletion.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Greeted guests with friendliness and professionalism.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Effectively multitasked within fast-paced environment.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Cleansed glasses with sanitizing solution after each use.
Education
Medical Billing And Coding - Medical
Ashworth College
Norcross, GA01-2023
Medical Assistant - Medical Assisting
Carrington College
San Jose, CA06-2018
High School Diploma -
Santa Teresa High School
San Jose, CA06-2010
Skills
- Table setting knowledge
- provides commendable customer service to ensure guest return
- working with micros, aloha, table reserve, and microsoft
- sales and customer service experiences
- daily specials and menu memorization
- organized and accurate
- tableside service skills
- high volume dining
- catering
- guest relations management
- team player
Certification
- BLS
- Servsafe
- ABC
- Foodhandlers
Timeline
Caregiver-Stay at Home Mother
Rosario Household
01.2024 - Current
Server
Ruby River Steakhouse
04.2021 - 08.2021
Catering Assistant-Receptionist
Fenwick & West LLP
08.2019 - 11.2019
Beertender
Ballast Point Brewing & Spirits Inc.
02.2014 - 08.2014
Bartender
Tilted Kilt
06.2012 - 01.2014
Server/Bartender
Firehouse Grill and Brewery
04.2012 - 09.2018
Medical Billing And Coding - Medical
Ashworth College
Medical Assistant - Medical Assisting
Carrington College
High School Diploma -
Santa Teresa High School
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