Sydney Rosas
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Energetic and ready to bring a positive and professional approach to assisting customers.
Overview
3
3
years of professional experience
Work History
Editor
The Pizza Press
02.2024 - Current
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
Hostess
Ruby's Diner
06.2021 - 12.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Used cash registers and credit card machines to cash out customers.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Bachelor of Arts - Theatre
Chapman University
Orange05.2027
Skills
- Teamwork and Collaboration
- Customer Service
- Safe Food Handling
- Flexible Schedule
- Kitchen Organization
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Guest Engagement
- Problem-solving abilities
- Critical Thinking
- Active Listening
Timeline
Editor
The Pizza Press
02.2024 - Current
Hostess
Ruby's Diner
06.2021 - 12.2023
Bachelor of Arts - Theatre
Chapman University
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