SYDNEY ROYAL
West Hills,CA
Summary
Results-driven manager with over 6 years of experience delivering high-quality work and enhancing customer experiences to foster loyalty and encourage repeat business. Proven track record in leading diverse teams, ensuring seamless execution, and boosting operational efficiency. Expertise in optimizing resource utilization to meet and exceed operational demands. Recognized sales leader with strong judgment, strategic planning capabilities, and exceptional communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
NOTHING BUNDT CAKES
02.2024 - Current
- Managed a diverse team, fostering a positive work environment and high employee retention
- Wrote schedules, allocating labor for maximum efficiency while adapting to employee availabilities and shift changes.
- Monitored inventory and placed orders to ensure optimal stock while minimizing waste and excess
- Monitored financial performance, set budgets, and controlled expenses
- Established connections with clients and drove sales with local marketing
Baker
SPRINKLES
09.2023 - 01.2024
- Baked cakes, cupcakes, cookies, and brownies
- Adapted quickly to sudden changes in production
- Maintained accurate inventory of baking supplies and ingredients
Shift Manager
PANERA BREAD
10.2020 - 08.2023
- Operated POS system while delivering high quality customer service
- Assembled a variety of menu items from memory while assessing and maintaining food safety standards
- Trained other associates
- Worked flexible hours at multiple locations and trained in every position
- Ran shifts, which included talking associates in and out of position, giving associates breaks at appropriate times, and cash-handling
- Monitored sales productivity, customer satisfaction, and food inventory and communicated performance to associates
Associate
IN-N-OUT BURGER
07.2019 - 01.2021
- Maintained cleanliness in the dining room, patio, and back of house
- Processed and served customer orders while executing quality control
- Worked efficiently in fast-paced environments while guaranteeing customer satisfaction
- Clearly communicated additional allergies, dietary needs and special requests to kitchen
Education
HIGH SCHOOL DIPLOMA -
Yucaipa High School
Yucaipa, CA06.2021
Skills
- Customer relations and deescalation
- Kitchen safety and quality management
- Staff/operations management
- Sales reporting and cost controls
- Recruitment
- Training/development
Certification
Manager Servsafe certification
Timeline
General Manager
NOTHING BUNDT CAKES
02.2024 - Current
Baker
SPRINKLES
09.2023 - 01.2024
Shift Manager
PANERA BREAD
10.2020 - 08.2023
Associate
IN-N-OUT BURGER
07.2019 - 01.2021
HIGH SCHOOL DIPLOMA -
Yucaipa High School