Crew Team Member
AMC Theatres
06.2023 - 08.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked box office, greeter, concessions, busser, cleaning duties and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- I greeted customers at box office and efficiently resolved any issues or concerns with professionalism and kindness.
- Gained valuable customer service experience by assisting guests in person and over the phone, handling inquiries, resolving issues, and ensuring a positive experience with each interaction.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Aided in managing crew member break scheduling.
- Process refunds and become proficient in technology to assist customers while ensuring guest satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Worked in busy, fast-paced environments and became highly adaptable, consistently staying flexible to meet shifting priorities and ensure smooth operations under pressure.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Accurately operated cash register to process customer payments.
- Stocked shelves to organize aisles in assigned department.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Received regular positive feedback from customers for exceptional service, boosting overall company reputation.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
- Became familiar with products to answer questions and make suggestions.
- Effectively promoted products and services, consistently contributing to increased sales and customer satisfaction.
