Caller Representative
Penn State University
State College, PA
11.2021 - 05.2022
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Attended training to stay up to date with new products and service offerings.
- Maintained contact with customers to request referrals.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction day to day.
