Sydney Sanders
Frisco,TX
Summary
Professional efficient in addressing customer complaints, expanding customer bases and driving sales growth. Expertise in providing comprehensive office support within fast-paced environments, complemented by hands-on experience in point-of-sale transactions, accounts receivable management, and billing processes. Strong proficiency in Microsoft Office enhances efficiency and productivity provides a solid foundation for effective problem-solving and customer engagement. Recognized for exceptional communication skills and commitment to maintaining positive customer relationships across diverse channels.
Overview
14
14
years of professional experience
Work History
Administrative & Customer Support Specialist
Jack Black Grooming Products
08.2022 - 08.2025
- Managed customer inquiries across multiple channels with timely, accurate support.
- Maintained a knowledge base to enhance service efficiency and consistency.
- Collaborated with cross-functional teams to resolve complex issues and improve workflows.
- Trained new staff on customer service standards and procedures.
- Served as primary contact for customers, vendors, and executives via phone, email, and in-person communication.
- Processed orders, returns, and credits; ensured compliance and accurate documentation for wholesale and direct-to-customer departments
- Supported accounts payable by filing invoices and reconciling expenses.
- Maintained online wholesale store operations and handled product listings and order issues.
- Coordinated facility maintenance, vendor services, and mailroom logistics.
- Organized corporate events and managed catering, shipping, and supply operations.
- Documented customer interactions and supported process improvements using CRM and ERP tools.
- Utilized Microsoft Office and business software for reporting, communication, and record management.
Administrative Receptionist
Keller Springs
01.2012 - 01.2022
- Performed general clerical duties for office staff
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed front desk operations, coordinated office communications, including phone calls, emails, and interdepartmental correspondence.
- Organized and maintained filing systems for easy retrieval of documents and records.
- Assisted in inventory management, tracking office supplies to ensure availability.
- Streamlined administrative processes, improving overall workflow efficiency within the office.
- Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
Retail Associate
Michael’s Arts & Crafts
01.2015 - 01.2018
- Performed cash register operations and customer service duties
- Monitored store activities
- Secured company assets including cash, checks, and merchandise
- Maintained store inventory and merchandise displays
- Provided excellent service to customers
- Promoted marketing initiatives to customers
Team Member
Chipotle Mexican Grill
01.2015 - 01.2015
- Food preparation and maintained restaurant site
Education
High School Diploma -
Liberty High School
Frisco, TX06-2016
Skills
- Problem-solving
- Customer relationship management (CRM)
- Data entry
- Conflict resolution
- Quality assurance
- Active listening
- Customer response
- Payment processing
- Customer service excellence
- Multitasking and organization
- Microsoft windows and office
- Complaint handling
Timeline
Administrative & Customer Support Specialist
Jack Black Grooming Products
08.2022 - 08.2025
Retail Associate
Michael’s Arts & Crafts
01.2015 - 01.2018
Team Member
Chipotle Mexican Grill
01.2015 - 01.2015
Administrative Receptionist
Keller Springs
01.2012 - 01.2022
High School Diploma -
Liberty High School