Sydney Santiago
Coeur D’ Alene ,ID
Summary
Dynamic business owner with a proven track record at Cleandora Cleaning, excelling in client relationship management and staff training. Successfully developed efficient operations, enhancing customer satisfaction and retention. Skilled in sales strategy development, I fostered strong client connections, driving repeat business and optimizing service delivery.
Overview
4
4
years of professional experience
Work History
Owner/Operator
Cleandora Cleaning
Kirkland, WA
08.2025 - Current
- Managed daily operations to ensure quality cleaning services meet client expectations.
- Gathered information from client, hearing and understanding their needs to guarantee satisfaction.
- Trained and supervised staff on effective cleaning techniques and products.
- Developed and implemented efficient scheduling systems for optimal workforce management.
- Maintained inventory of cleaning supplies, ensuring availability and cost-effectiveness.
- Resolved client concerns promptly, enhancing satisfaction and retention rates.
- Established customer relationships through regular communication and feedback collection.
- Managed day-to-day business operations.
Sales Associate
Staffify
Boca Raton, FL
09.2023 - Current
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Found qualified clients and researched specific needs to get them the optimal VA fit.
- Provided product knowledge to customers, fostering informed purchasing decisions and loyalty.
- Built relationships with customers to encourage repeat business.
Sales Marketing
ACRE Seattle
Seattle, WA
04.2022 - 03.2025
- Developed targeted marketing campaigns to increase brand awareness and engagement.
- Conducted market research to identify customer needs and preferences.
- Collaborated with sales teams to create promotional materials and sales presentations.
- Analyzed campaign performance data to refine strategies and improve results.
- Managed social media accounts, enhancing online presence and customer interaction.
- Improved customer satisfaction ratings through prompt resolution of concerns coupled with proactive outreach aimed at ensuring their continued loyalty.
- Analyzed market trends and competitor strategies, refining sales tactics for optimal performance.
- Cultivated strong and successful client relationships by being key point of contact for questions and concerns.
Education
High School Diploma -
Mead
Spokane, WA06.2013
Skills
- Personal close connections to Sacred Heart and Kootenai hospital and smaller practices
- Business planning
- Sales negotiation
- Staff training and development
- Personnel management
- Client relationship management
- Sales strategy development
- Dependable and reliable
- Customer service
Timeline
Owner/Operator
Cleandora Cleaning
08.2025 - Current
Sales Associate
Staffify
09.2023 - Current
Sales Marketing
ACRE Seattle
04.2022 - 03.2025
High School Diploma -
Mead