Sydney Scalf
Canton ,IL
Summary
Dynamic customer relations professional with extensive experience at State Farm, excelling in account management and customer engagement. Proven track record of enhancing customer satisfaction through effective problem-solving and attention to detail. Skilled in CRM systems, consistently achieving sales goals while fostering long-term client relationships. Reliable team player dedicated to delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Multi-line Account Representative
Evan Silver’s State Farm Agency
Renton, WA
09.2023 - Current
- Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
- Contributed to achieving sales goals by providing exceptional support during pre-sale consultations and post-sale follow-up activities.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Improved company reputation through attentive listening, understanding, and addressing customer needs effectively.
- Coordinated with multiple departments to address complex customer issues efficiently and effectively.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Participated in ongoing training sessions to stay current with industry trends and best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Relations Representative
State Farm
Canton, IL
03.2023 - 09.2023
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Implemented effective upselling techniques by identifying opportunities within existing customer interactions, leading to increased revenue generation.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Logged call information and solutions provided into internal database.
- Maintained comprehensive knowledge of company offerings to provide accurate information and recommendations to customers.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Exceeded performance targets with consistent delivery of high-quality service to clients.
Patient Service Specialist
24 Hour Home Care
Irvine, CA
01.2019 - 03.2022
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Engaged with patients to provide critical information.
- Resolved customer complaints using established follow-up procedures.
Education
No Degree -
Spoon River College
Canton, ILHigh School Diploma -
Canton High School
Canton, IL05.2018
Skills
- Customer engagement
- CRM proficiency
- Customer relationship management
- Account management
- Processing payments
- Account servicing
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
Accomplishments
- Canton High School, Canton, IL Diploma
- Magna Cum Laude, awarded to graduates in the top 10% of their graduating class
- Summa Cum Laude- awarded to those with an academic level of distinction
- Presidential Academic Award
- Property & Casualty License
- Health & Life License
Timeline
Multi-line Account Representative
Evan Silver’s State Farm Agency
09.2023 - Current
Customer Relations Representative
State Farm
03.2023 - 09.2023
Patient Service Specialist
24 Hour Home Care
01.2019 - 03.2022
No Degree -
Spoon River College
High School Diploma -
Canton High School