Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
BusinessAnalyst
Sydney Schoerner

Sydney Schoerner

Fayetteville,NC

Summary

Adaptable team lead ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Foundever
03.2024 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Team Lead

Tropical Smoothie Cafe
06.2023 - 01.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Worked at multiple locations when needed so no team would fall behind

Crew Member

Tropical Smoothie Cafe
08.2022 - 06.2023
  • Worked front counter and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

Associate Degree - Biology

Cumberland International Early College High School
Fayetteville, NC
06.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Cash Handling
  • Teamwork and Collaboration
  • Time Management
  • Flexible Schedule
  • Integrity and Honesty
  • Safe Food Handling
  • Verbal and written communication

Certification

  • ServSafe Manager Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Foundever
03.2024 - 06.2024

Team Lead

Tropical Smoothie Cafe
06.2023 - 01.2024

Crew Member

Tropical Smoothie Cafe
08.2022 - 06.2023

Associate Degree - Biology

Cumberland International Early College High School

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Sydney Schoerner