Organized and maintained filing systems to ensure easy access to important documents.
Maintain and update case management database including file creation, both physical and in case management system
Perform daily updates to case management system, entering disposition information in an accurate and timely manner
Handle all general clerical duties including, but not limited to case file management, photocopying, printing, faxing, mailing, filing, data entry and phone duties
Create files, copy documents, manage internal and external mail flow
Answer telephones and direct callers
Certified Tanning Consultant
Beach House Tanning Salon
02.2020 - Current
Met and exceeded daily sales goals of products and tanning memberships
Educated clients on health and safety of tanning facilities and procedures.
Assigned clients to appropriate facilities based on desired treatments and health needs.
Cleaned tanning booths and beds after each use; sustained a "hospital-clean" environment
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Updated computer system with client schedules, inventories and spa information.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Prestige Beauty Advisor
Ulta Beauty Inc.
10.2022 - 12.2023
Consulting with clients to determine their skin type, skincare concerns, and style preferences
Recommending products that fit the client's needs, preferences, and budget, and explaining how the products work
Met sales goals, supporting organizational health through consistent and reliable service.
Taught customers how to apply makeup and recommended optimal products.
Processed payments, entering sales in register for prompt customer service.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Shift Manager
Kaladi Brothers Coffee Co
08.2017 - 12.2019
Onboarded new employees with training and new hire documentation.
Maximized performance by monitoring daily activities and mentoring team members.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Maintained accurate inventory counts to meet customer demands and sustain operations.
Administrative Assistant - Student Services at Hampden Wilbraham Regional School DistrictAdministrative Assistant - Student Services at Hampden Wilbraham Regional School District