Sydney Scott
MEADVILLE,MS
Summary
Proven leader with a track record of enhancing efficiency and customer satisfaction at Wardo's Poboys. Skilled in staff training and problem resolution, adept at money handling and maintaining high service standards. Demonstrates exceptional work ethic and integrity, significantly improving team productivity and customer experience.
Overview
5
5
years of professional experience
Work History
Shift Manager/Key Holder
Wardo's Poboys
08.2022 - Current
- Training new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversee cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegate tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintain store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increase customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Improve shift efficiency by streamlining processes and implementing time-saving strategies.
- Learned entire menu of items to improve recommendations and increase upsells to customers.
Wait Staff Member
Waterfront Grill
08.2021 - 06.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Office Worker
Copiah Lincoln Community College Workforce Center
08.2019 - 06.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Maintained digital and physical files for projects, business records and customer accounts.
- Ensured confidentiality of sensitive information by adhering to strict document management protocols.
- Developed spreadsheets for tracking important metrics, enabling accurate reporting and data analysis.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Education
Associate of Arts - Engineering (Pre-Engineering)
Copiah-Lincoln Community College
Wesson, MS05.2021
Skills
- Customer Service
- Work Ethic and Integrity
- Money Handling
- Effective Leadership
- Staff Training
- Problem Resolution
- Time management skills
- Product restocking
Timeline
Shift Manager/Key Holder
Wardo's Poboys
08.2022 - Current
Wait Staff Member
Waterfront Grill
08.2021 - 06.2022
Office Worker
Copiah Lincoln Community College Workforce Center
08.2019 - 06.2021
Associate of Arts - Engineering (Pre-Engineering)
Copiah-Lincoln Community College
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