Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Scott

Philadelphia,PA

Summary

Proven leader and effective communicator, I enhanced team efficiency and customer satisfaction at Marinuccis by implementing strategic task delegation and fostering a positive work environment. Skilled in employee training and customer service, I significantly reduced food waste, demonstrating a keen ability to optimize resources and maintain high-quality standards.

Overview

5
5
years of professional experience

Work History

Assistant Supervisor

Marinuccis
03.2022 - Current
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Worked with management team to implement proper division of responsibilities.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
  • Observed quality assurance standards to optimize freshness of deli products.

Receptionist

FN Lashes
12.2021 - 01.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to technicians.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained a clean work environment by cleaning the space everyday.

Server

Chickies and Petes
09.2019 - 06.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Education

High School Diploma -

Saint Huberts High School For Girls
Philadelphia, PA
06-2021

Skills

  • Policy enforcement
  • Employee motivation and discipline
  • Training and mentoring
  • Task delegation
  • Process updates
  • Employee relations
  • Expense tracking
  • Google drive
  • Customer service
  • Safety and compliance
  • Documentation and reporting
  • Processes and procedures

Timeline

Assistant Supervisor

Marinuccis
03.2022 - Current

Receptionist

FN Lashes
12.2021 - 01.2022

Server

Chickies and Petes
09.2019 - 06.2021

High School Diploma -

Saint Huberts High School For Girls

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Sydney Scott