Sydney Sheehan
Bloomington,Minnesota
Summary
My work experience started when I was 15, I take my employment, at any job seriously. I'm also currently a college student, and I am dedicated to my field of study. I'm a committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Applebee's
Minneapolis, MN
01.2023 - Current
- Garnished dishes and beverages to serve visually appealing menu items.
- Greeted guests and provided menus.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Stayed informed about daily specials, new menu items, promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Cleaned tables and chairs to prepare dining area for next customers.
- Addressed complaints to kitchen staff and served replacement items.
- Upheld high standards of sanitation in accordance with health department regulations.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Prepared checks, itemizing total meal costs and taxes.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Responded to ad hoc cleaning duties at end of shift.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Explained menu items, describing ingredients and cooking methods upon request.
- Operated POS terminals to input orders, split bills and calculate totals.
Dog Daycare Attendant
Adoggo
Minnetonka, MN
09.2023 - 12.2024
- Enforced strict rules of conduct while interacting with animals in order to prevent potential harm or injury.
- Prepared food to meet needs of animals under care with appropriate meals.
- Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
- Maintained professional working relationships with co-workers by communicating effectively.
- Conducted daily health checks on all animals, noting any changes in behavior or physical condition and reported to management.
- Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
- Maintained clean and orderly play yards, kennels and cages.
- Monitored dog interactions to ensure safety of both animals and humans.
- Responded quickly to emergency situations involving injured or ill animals.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
- Greeted customers and their pets upon arrival, ensuring all paperwork was completed accurately.
- Kept accurate records of each dog's activities during their stay at the daycare center.
- Resolved customer complaints in a timely manner while maintaining high standards of service delivery.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
The Broadway
Carla Pine
Bismarck, ND
06.2023 - 01.2024
- Informed customers of daily specials and signature menu items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Garnished dishes and beverages to serve visually appealing menu items.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Cleaned tables and chairs to prepare dining area for next customers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Addressed complaints to kitchen staff and served replacement items.
- Upheld high standards of sanitation in accordance with health department regulations.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Followed health safety guidelines when preparing and serving food products.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu items, describing ingredients and cooking methods upon request.
- Handled money transactions accurately while following company procedures for handling cash payments.
Barista
Starbucks
Bismarck, ND
09.2019 - 12.2021
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Restocked product displays based on demand and projected sales.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Created complex, hand-crafted beverages based upon customer preferences.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Created signs and displays to advertise store products or events.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Collected payments and provided accurate change.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated cash registers to process customer payments.
- Ground beans for espresso shots according to individual customer specifications.
- Delivered products to customer locations on time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Field Archaeology Certification - Archaeology And Anthropology
Normandale Community College
Minneapolis, MN05-2024
Skills
- Strong Work Ethic
- Site Surveying
- Shovel Test Excavations
- Data Collection
- Evidence Collection
- Artifact Analysis
- GPS Navigation
- First Aid Training
- Athletic Training
- Excellent Communication
- Social Perceptiveness
- Problem-Solving
- Stamina and Endurance
Affiliations
- High School athlete
- Volleyball Club
- Creative Club
- High School Theater
- Competitive Club Swimming
Accomplishments
- Deans List Fall Semester 2023
- High School Honor Roll
- BSC Sculpture Award
Certification
- CPR certified
- Field Archaeology Certification (May 2024)
- Associates (May 2024)
Languages
Latin
Elementary
References
I was referenced for this position by Amy Sakariassen and was recommended for this position by Emily Sakariassen.
References
References available upon request.
Timeline
Dog Daycare Attendant
Adoggo
09.2023 - 12.2024
The Broadway
Carla Pine
06.2023 - 01.2024
Server
Applebee's
01.2023 - Current
Barista
Starbucks
09.2019 - 12.2021
Field Archaeology Certification - Archaeology And Anthropology
Normandale Community College
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