Sydney Shepherd
Spokane,WA
Summary
Results-driven customer experience professional with proven track record in elevating service standards and customer satisfaction. Known for fostering collaborative team environments and adapting to dynamic customer needs. Expertise in customer relationship management and process optimization.
Overview
4
4
years of professional experience
Work History
Customer Experience Lead
Victoria's Secret
02.2024 - Current
- Trained and mentored new team members, improving overall team performance and knowledge base.
- Managed multiple projects simultaneously, delivering on-time completions while exceeding customer expectations.
- Enhanced customer satisfaction by implementing new strategies to address concerns and resolve issues promptly.
- Ensured consistent adherence to established protocols throughout all points of contact with customers.
- Manage and motivates employees to be productive and engaged in work.
Store Manager
Victoria's Secret
08.2023 - 02.2024
- Ranked #1 in the region during holiday 2023 through delivering top of the line customer experience.
- Trained a internal bench of talent for ready next positions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Experience Manager
Victoria's Secret
05.2021 - 08.2023
- Exceeded company. expectation through personal and store results.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Hired and trained new employees, and maintained on-going performance assessment of current employees.
- Led the district in visual execution, resulting in top of the line sales and positive sales comps each month.
- Successfully led a VS&CO merchant visit to provide feedback around company product and visuals.
Education
BBA - Business Management And Marketing
University of Oklahoma
Norman, OK12-2021
Skills
- Strategic Thinking
- Team Management
- Client Advocacy
- Problem-Solving
- Customer Service
- Time Management
- Attention to Detail
- Multitasking and Organization
- Outstanding communication skills
- Rapport and relationship building
Timeline
Customer Experience Lead
Victoria's Secret
02.2024 - Current
Store Manager
Victoria's Secret
08.2023 - 02.2024
Customer Experience Manager
Victoria's Secret
05.2021 - 08.2023
BBA - Business Management And Marketing
University of Oklahoma
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