Sydney Sholly
Charlotte,NC
Summary
Dynamic leader with a proven track record for every place of employment, adept in customer service and computer software applications. Excelled in fostering teamwork, enhancing operational efficiency, and driving customer satisfaction. Demonstrated organizational prowess and leadership, mentoring teams to exceed goals. Skilled in multitasking, with a focus on achieving tangible results and maintaining high standards.
Overview
10
10
years of professional experience
Work History
Manager
Savvy Consignment
Severna Park, MD
09.2023 - 01.2025
- Directed team members and coordinated daily activities to achieve operational goals.
- Supervised and guided coworkers, fostering a collaborative and productive work environment.
- Oversaw store inventory and managed cash registers efficiently.
- Maintained store upkeep, ensuring a clean and organized environment.
Cashier and Product Handler
Giant Food Stores
Severna Park, MD
05.2023 - 09.2023
- Handled nightly store closing procedures and ensured accurate cash management for pick-up.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Balanced daily transactions on a computerized point-of-sale system.
Certified Rock Wall Instructor
Frostburg State University
01.2020 - 05.2023
- Provided comprehensive instruction to diverse age groups, ensuring safety and enjoyment during rock climbing sessions.
- Collaborated with team members to manage schedules, enhance gym facilities, and ensure climber satisfaction.
- Developed guides and new course materials to encourage skill-building throughout our climbers and students.
Restaurant Hostess and Runner
The Boatyard Bar and Grill
Annapolis, MD
08.2020 - 03.2022
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Mentored new hires consistently, facilitating their smooth integration into the team.
Shift Leader
Which Wich
Concord, NC
06.2015 - 06.2017
- Ensured that staff was properly trained on all aspects of their job duties, including safety protocols and customer service.
- Delegated tasks to employees, and monitored activities.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with health and safety regulations to provide a safe workplace.
Education
Bachelor's Degree -
Frostburg State University
Frostburg, MD12.2023
Skills
- Customer service
- Teamwork and collaboration
- Microsoft Word and applications skills
- Multitasking abilities
- Networking
- Organizational Skills
- Leadership
Accomplishments
- National Honor's Society
- Vice President for the Residence Life of my University. Created budget reports and organized community events for students.
- Certified Rock Wall Instructor
- Participated in many Magothy River Association projects including river clean-up crews, producing YouTube short films about the history and information of our waterways, and conducted several interviews and meetings with important guest speakers for the association.
Timeline
Manager
Savvy Consignment
09.2023 - 01.2025
Cashier and Product Handler
Giant Food Stores
05.2023 - 09.2023
Restaurant Hostess and Runner
The Boatyard Bar and Grill
08.2020 - 03.2022
Certified Rock Wall Instructor
Frostburg State University
01.2020 - 05.2023
Shift Leader
Which Wich
06.2015 - 06.2017
Bachelor's Degree -
Frostburg State University
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