SYDNEY SILBAR
Milwaukee,WI
Summary
12+ years of sales and analytical experience, primarily developing systemized requirements for Microsoft Dynamics CRM/Salesforce CRM, Highly-motivated employee with desire to take on new challenges. strong worth ethic, adaptability and exceptional team working skills. Able to manage projects while maintaining decisive, solutions-focused results with the ability to run complex and time sensitive projects.
Overview
13
13
years of professional experience
Work History
Sr CRM Analyst
Milwaukee Tool
Brookfield, WI
05.2019 - Current
- Create reports and dashboards to track key performance indicators related to customer activities performed by Sales
- Identified opportunities for improvement in CRM processes and systems.
- Provided technical support for CRM users across multiple departments within the organization.
- Collaborated with IT staff to develop solutions for integrating different applications with the CRM platform.
- Trained new employees on how to use the various features of the CRM software application.
- Documented procedures for using the CRM system effectively across multiple departments in the organization.
- Managed an Agile backlog in JIRA of a continuously growing list of enhancements or new projects
- Lead monthly system releases over the duration of the position. Releases rolled out before work hours once a month
Sr Business Systems Solutions Analyst
Level 3/Centurylink
Milwaukee, WI
10.2015 - 05.2019
- Drove sales and reduced customer turnover by leading and managing project: Salesforce Functionality
- Executives noted improved strategies for the identification of competitors which improved marketing and operational efforts
- Initiated system modifications, system expansions and many new systems releases through enforced project schedules and deadlines, with the direction of multiple organizations throughout the company to increase the output of sales opportunities
- Successfully integrated multiple CRM platforms into a single working platform by working with the various Business Organizations, IT, Marketing, and Finance, prior to actual closing of a Company merger to reduce CRM investments
- Communicated necessary requirements to development team and then trained the sales organization on all relevant changes
- Sales organizations noted that our implementation and release notes were the best they have seen since the original deployment of Salesforce.com
- Managed the Center of Excellence which provided a consistent platform for all users to get real-time feedback on any developments requests
- Received 60+ Level of Recognition awards outlining my ability to perform in a team atmosphere with a positive attitude.
Sales Support Systems Analyst
Tw telecom/Level 3
Denver, Milwaukee, CO, WI
11.2014 - 10.2015
- Assist sales teams by responding and resolving all matters related to the creation of proposals and materials needed to present to customers globally
- Train sales teams on Customer Relationship Management tools to maximize customer service and streamline customer relationships through a centralized system tool
- Analyze the impact of database designs on business performance and sales processes and recommend courses of action for continued improvement and growth.
Business Operations Analyst
Tw telecom
Denver, CO
05.2011 - 10.2014
- Support activities and initiatives of other key groups within the company that impact sales performance, such as new product rollouts, system tools and training materials
- Lead daily project management calls discussing requirements, priorities and progress
- Also craft detailed IT requirements used for development
- Received 60+ Peak Awards outlining my ability to go above and beyond to ensure projects met a high standard of quality and for continued efforts in improving the business process.
Education
Bachelor of Business Administration - Management And Finance
UNIVERSITY OF DENVER-DANIELS COLLEGE OF BUSINESS
06-2011
Skills
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Dynamics Administrator
- Salesforce Administrator
- JIRA
Leadership And Activities
- Salvation Army, Winter 1999-Present
- Big Brothers Big Sisters, 10/2017-Present
Accomplishments
- Member | Emerging Leaders | 2022
- Member | OneTeam Committee | 2023, 2024
- Member | Corporate Culture Committee | 2023, 2024
- Volunteer | Hunger Task Force | 2019 - 2024
- Sales Ops Leadership Award Recipient | 2020
- Sales Ops Excellence Award Recipient | 2021
- Communicating with Influence | Stacey Hanke Inc. | 2022
- Situational Leadership | Ken Blanchard Inc. |2022
- Emotional Intelligence | Summit Leadership Group | 2022
Languages
Spanish
Limited
References
References available upon request.
Timeline
Sr CRM Analyst
Milwaukee Tool
05.2019 - Current
Sr Business Systems Solutions Analyst
Level 3/Centurylink
10.2015 - 05.2019
Sales Support Systems Analyst
Tw telecom/Level 3
11.2014 - 10.2015
Business Operations Analyst
Tw telecom
05.2011 - 10.2014
Bachelor of Business Administration - Management And Finance
UNIVERSITY OF DENVER-DANIELS COLLEGE OF BUSINESS
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