Sydney Simmons
Arizona
Summary
To seek and maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Ulta
02.2022 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Processed payments, entering sales in register for prompt customer service.
- Gathered data from appropriate sources to assist in determining customer needs and requirements.
- Formatted documents using Microsoft products follow specific corporate style guides.
Server Shift Leader
Sun Health Az
07.2021 - 12.2021
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Trainer
Diary Queen
02.2021 - 12.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Trained and mentored new hires to fill various rolls
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
Education
Esthetican License - Esthetician
The Studio Academy of Beauty
Tolleson, AZ11.2022
Dysart High School
El Mirage, AZ05.2022
Skills
- Relationship Building
- Customer Needs Assessment
- Friendly, Positive Attitude
- Payment Processing
- Customer service (3 years)
- Complex Problem-Solving
- POS System Operation
- Safety Regulations
- Account Updating
- Multi-Line Phone Systems
- Calm Under Pressure
- Supervision and Leadership
- Customer Complaint Resolution
- Troubleshooting
Certification
- Licensed [Esthetician]
Timeline
Beauty Advisor
Ulta
02.2022 - Current
Server Shift Leader
Sun Health Az
07.2021 - 12.2021
Trainer
Diary Queen
02.2021 - 12.2021
Esthetican License - Esthetician
The Studio Academy of Beauty
Dysart High School
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