Hi, I’m
Sydney Singh
Brandon,VT
Summary
Dynamic and results-oriented professional with extensive experience in customer service and POS system operation, notably at Casella Fine Arts Center. Excelled in enhancing customer satisfaction and streamlining transaction processes. Adept at problem-solving and known for exceptional punctuality, I consistently improved operational efficiency and customer experience.
Overview
3
years of professional experience
Work History
Casella Fine Arts Center
Box Office Staff/Usher
03.2024 - Current
Job overview
- Handled will-call tickets efficiently, ensuring timely delivery to waiting guests.
- Processed refunds and exchanges according to company policies while maintaining excellent customer relations.
- Resolved customer concerns and inquiries professionally, maintaining a positive atmosphere at the box office.
- Assisted with event set-up and tear-down when necessary, supporting overall event success.
- Provided exceptional customer service by answering phone calls promptly and addressing online inquiries effectively.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
Morningside Bakery
Barista
09.2023 - 09.2024
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Camp Emerson
Office Employee
06.2023 - 08.2023
Job overview
- Improved document organization system which resulted in easier access for staff members when searching relevant files quickly during time-sensitive situations.
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
- Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
- Managed inventory tracking for office supplies by conducting regular audits of stock levels and placing orders proactively before depletion occurred unexpectedly, avoiding potential downtime due to lack of materials availability on hand.
- Maintained strict confidentiality when handling sensitive employee information or processing payroll tasks according to federal regulations governing privacy protection provisions applicable within the workplace setting.
Parlour
Hair Salon Receptionist
09.2022 - 12.2022
Job overview
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Reduced no-shows by implementing reminder calls or text messages for upcoming appointments.
Neshobe Cafe
Barista
12.2021 - 09.2022
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Wonderfeet Kids Museum
Guest Service Staff Member
08.2021 - 02.2022
Job overview
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Proactively identified potential problems or conflicts among guests or staff members, taking swift action towards resolution.
- Utilized strong communication skills to effectively resolve guest complaints and concerns.
- Handled monetary transactions accurately, maintaining proper cash handling procedures.
- Streamlined check-in processes for increased efficiency and guest satisfaction.
- Managed reservations, confirmations, and cancellations for accurate recordkeeping.
- Assisted guests with special requests, ensuring a comfortable and enjoyable stay.
Education
Vermont State UniversityCastleton, VT
Bachelor of Arts from Theater Arts: Acting & Directing
05-2026
Otter Valley Union High SchoolBrandon, VT
High School Diploma
06-2021
Skills
- Punctuality
- Microsoft office
- Ticket sales
- Quick learner
- Customer service
- Refunds and exchanges
- Policy enforcement
- POS system operation
- Ticket selling
- Problem-solving
- Customer assistance
- Professionalism
Timeline
Box Office Staff/Usher
Casella Fine Arts Center
03.2024 - Current
Barista
Morningside Bakery
09.2023 - 09.2024
Office Employee
Camp Emerson
06.2023 - 08.2023
Hair Salon Receptionist
Parlour
09.2022 - 12.2022
Barista
Neshobe Cafe
12.2021 - 09.2022
Guest Service Staff Member
Wonderfeet Kids Museum
08.2021 - 02.2022
Vermont State University
Bachelor of Arts from Theater Arts: Acting & Directing
Otter Valley Union High School
High School Diploma
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