Sydney Skinner
Sylvania,GA
Summary
I have over 19 years experience in operations management, office management, team leadership, payroll and accounting oversight, account management.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Dedicated and organized Operations Manager with over 19 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Energetic and equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
20
20
years of professional experience
Work History
Office Manager
Department of Public Health
03.2023 - Current
- Perform and manage all front office functions for Department of Public Health clinic as well as
- Environmental, inspection and health inspection.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Track invoices and payments to ensure accuracy of accounts receivable and payable information.
- Accounting and payroll management
- Time accrual management
- Accountability oversight
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Assigned work and monitored performance of project personnel.
- Managed office budget to handle inventory, postage and vendor services.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created and managed budgets for travel, training and teambuilding activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Provided training to new hires on office policies and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided administrative support to management team including preparing reports and presentations.
- Administered payroll and maintained proper documentation of employee personnel.
- Coded and entered daily invoices with in-house accounting software.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interpreted and communicated work procedures and company policies to staff.
- Analyzed business performance data and forecasted business results for upper management.
- Ensured compliance with applicable laws regarding employment practices.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Proposed or approved modifications to project plans.
- Organized company events including holiday parties, team building activities .
- Delegated work to staff, setting priorities and goals.
- Produced thorough, accurate and timely reports of project activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Developed and implemented office policies and procedures.
- Reviewed completed work to verify consistency, quality and conformance.
- Conducted research projects related to new product development or marketing initiatives.
- Supervised staff members, organized schedules and delegated tasks.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Leveraged skills to input and compile data gathered from various sources.
- Collaborated with others to discuss new opportunities.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Delivered products to customer locations on time.
- Planned and completed group projects, working smoothly with others.
- Maintained schedule of class assignments to meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Modified existing software systems to enhance performance and add new features.
Manager of Operations
Burke Net Inc
05.2004 - 02.2023
- Perform a variety of key office operations., Such as:, > Warehouse management and logistics
- Choreographing shipping and receiving while maintaining inventory quotas
- Lead sales and quota marginalized based profit margin oversight
- Team leadership planning and execution on daily, weekly and monthly schedule to ensure productivity and efficiency
- Provide customers with knowledgeable support and service over the phone operating a 20 line answering system
- As well as in store, attending to the customers' equipment and service questions, execute bills payable and receivable with accuracy and proficiency., > Perform computer operations and logistics
- Keeping up to date accounts of the company's budget, customer accounts, service calls and warehouse orders and shipments
- Warehouse inventory, and management of supplier accounts
- Microsoft
- Office Suite (Word, Outlook, Excel, Access, PowerPoint), QuickBooks and Windows OS., I have applied this software knowledge to complete administratively assigned projects accurately and in a timely manner
- Created Power Points used in presentations to demonstrate my ideas of how to improve on company sales and advertising while still being resourceful and not exceeding budget., > Executed bills payable and received., >Filing, organizing warehouse, office space and sales floor to create and maintain a clean and safe work environment that is also appealing to potential clients which led to improvement in sales.
- Analyzed, compiled and presented statistical, financial, and production processing reports to senior leadership.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Hired and on boarded team members to meet immediate and expected demand.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Created company handbook to document corporate policies and procedures.
- Structured HR consulting services to support clients during organizational developments and changes.
- Planned and coordinated logistics for large-scale events or conferences.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Investigated customer complaints related to product and service quality or delivery issues.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Delegated work to staff, setting priorities and goals.
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Implemented systems for tracking operational performance metrics.
- Created and managed budgets for operational departments and monitored progress against goals.
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared reports summarizing operational results against established goals and objectives.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Negotiated contracts with vendors for services necessary for daily operations.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Formed and sustained strategic relationships with clients.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Oversaw inventory management activities including ordering supplies as needed.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Engaged with existing and potential clients to gain insight into needs.
- Implemented campaigns and promotions to help with developing goods and services.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Monitored team progress towards achieving milestones set forth in project plans.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Leveraged Microsoft Suite skills to input and compile data gathered from various sources.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Modified existing software systems to enhance performance and add new features.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered over 50 calls per shift to assist with customer questions and concerns.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Achieved cost-savings by developing functional solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered products to customer locations on time.
- Collaborated with others to discuss new opportunities.
- Identified needs of customers promptly and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Planned and completed group projects, working smoothly with others.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Edmund Burke Academy
05.2007
Skills
- Accounting and payroll
- Oversight
- Excel
- Microsoft teams
- Adobe Illustrator
- Web Design
- Office Management
- Accounts Payable
- Adobe Creative Suite
- Adobe After Effects
- Accounts Receivable
- Leadership
- Customer service
- Recruiting
- Social Media Management
- Adobe Acrobat
- Video Editing
- Analysis skills (10 years)
- Warehouse management (10 years)
- Store management
- Customer service (10 years)
- Customer support (10 years)
- Store management (10 years)
- Stocking (10 years)
- Supervising experience (10 years)
- Sales (10 years)
- Time management
- Microsoft Office
- Financial concepts (10 years)
- Corporate finance (10 years)
- Account management
- Intake
- Retail management
- Human resources
- Google Suite
- Instruction
- Presentation skills
- Management
- Accounts receivable
- Accounting
- Analysis skills
- Documentation review
- Medical terminology
- Experience working with students (10 years)
- Special needs (10 years)
- Behavior management (10 years)
- Curriculum development
- Communication skills
- Maths
- Hospitality
- Fraud
- Scheduling (10 years)
- Assessments
- Work style: Professionalism — Proficient
- December 2021
- Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Administrative Support
- Contract Administration
- Billing
- Data Entry
- Supply Management
- Expense Reporting
- Policy Development
- Bookkeeping
- Workforce Management
- Employee Supervision
- Operations Management
- Team Supervision
- Inventory Control
- Staff Hiring
- Compliance Monitoring
- Staff Management
- Customer Service
- Clerical Support
- Data Retrieval Systems
- Scheduling and Calendar Management
- Policy Implementation
- Financial Reporting
- Relationship Building
- Scheduling
- Staff Training
- Payroll and Budgeting
- Technical Support
- Budget Administration
- Performance Improvement
- Account Reconciliation
- Customer Relations
- Travel Coordination
- Workflow Planning
- Meeting Planning
- Financial Tracking
- Proposal Writing
- Banking Operations
- Workflow Optimization
- Financial Accounting
- Organizational Skills
- Budgetary Planning
- Senior Leadership Support
- Strategic Planning
- Report Writing
- Event Coordination
- Office Administration
- Contract Negotiations
- Scheduling Coordination
- Conflict Management
- Business Administration
- Credit and Collections
- Mail Handling
- Information Protection
- Human Resources
- Regulatory Compliance
- Training and Coaching
- Database Administration
- Payroll Processing
- Presentation Design
- Administrative Oversight
- Document Management
- Facility Management
- Project Management
- DBMS
- Report Preparation
- Employee Training
- Customer Retention
- Financial Oversight
- KPI Tracking
- Inventory Management
- Schedule Management
- Quality Assurance
- Data Analysis
- Cost Control
- Sales Tracking
- Resource Allocation
- Customer Service Management
- Administrative Management
- Business Forecasting
- Revenue Generation
- Data Management
- Department Oversight
- Program Administration
- Employee Development
- Decision-Making
- Policy Development and Enforcement
- Hiring and Onboarding
- Payroll Administration and Timekeeping
- Business Development
- Staff Development
- P&L Administration
- Employee Reviews
- Teamwork and Collaboration
- Performance Evaluations
- Training Management
- Budget Control
- P&L Management
- Business Growth Initiatives
- Client Account Management
- Product Promotion
- Organizational Structuring
- Cost Analysis and Savings
- Change Management
- Inventory Tracking and Management
- Finance and Accounting Oversight
- Logistics
- Employee Scheduling
- Financial Planning
- Business Management
- Marketing Strategies
- Special Promotions Planning
- Sound Judgment
- Capital Spending
- Business Marketing
- Performance Improvements
- Supplier Monitoring
- Profit and Loss Accountability
- Purchasing and Planning
- Needs Assessment
- Financial Management
- Management Team Building
- Multimillion-Dollar P&L Management
- Cost Reduction
- Direct Sales
- Desktops, Laptops, and Mobile Devices
- Delegation
- Product Development
- Supervision and Training
- Employee Motivation
- Staff Scheduling
- Recruitment
- Financial Administration
- Price Structuring
- Sales Oversight
- Budget Development
- Employee Relations
- Delegating Work
- Sales Promotion
- Calendar Management
- Budgeting and Cost Control
- Policy/Program Development
- Team Leadership
- Records Organization and Management
- Assignment Delegation
- Sales Coaching
- Process Improvements
- Cross-Functional Team Management
- Database Maintenance
- Advertising Campaign Development
- Business Leadership
- Revenue Growth
- Revenue Forecasting
- Operations Oversight
- Proficient in Microsoft Office Suite
Timeline
Office Manager
Department of Public Health
03.2023 - Current
Manager of Operations
Burke Net Inc
05.2004 - 02.2023
High School Diploma -
Edmund Burke Academy
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