Sydney Slaughter
Coronado,CA
Summary
Hardworking and enthusiastic college student working towards a Bachelor degree in Communications and minor in Music Business. Recognized for exceptional customer service, management, and strong communication skills. Proven ability to lead teams, manage time effectively, and resolve conflicts. Adept at engaging customers and providing outstanding experiences. Seeking a Surf Dog Intern position to leverage creative thinking, leadership, and interpersonal skills, coupled with a passion for music and concert scene.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Shaka Surf Bikes
03.2024 - Current
- Conflict Resolution: Effectively managed high-stress situations and maintained professionalism under pressure while resolving disputes and conflicts. This involved finding satisfactory resolutions for both customers and the company.
- Customer Support: Resolved customer complaints and concerns with efficiency, addressing escalated calls and ensuring that all customer requests for products, services, and company information were handled promptly and accurately.
- Communication: Demonstrated strong communication skills by responding to customer inquiries clearly and effectively, actively listening to their needs, and providing comprehensive support to enhance customer satisfaction.
Lead Barista
Bird Rock Coffee Roasters
01.2024 - Current
- Customer Service: Bird Rock Coffee Roasters has a reputation as one of the best coffee locations in the county. Outstanding customer service was key to that recognition, which required extensive product knowledge, attention to detail, adaptability, and an ever-present smile.
- Management: During the job, managing time and people effectively was critical, including employing expert conflict resolution skills. Duties also involved overseeing inventories, reorders, and other logistics functions.
- Communication: Dynamic service-orientated positions like this require excellent oral and written communication, active listening skills and the ability to engage customers to provide the best experience available.
Hostess/Server
Lil Piggy's Barbecue
01.2020 - 01.2023
- Interpersonal: In dynamic environments like fast-paced restaurants, my contributions to teamwork and innovative thinking were integral to the success of the organization.
- Leadership: Working with a diverse group allowed me to connect with others while building strong and collaborative relationships. My commitment and creativity helped me motivate others to meet our goal of customer service excellence.
- Organizational: Building on my solid communication skills, I was afforded the opportunity to utilize my talents to manage schedules and planning for the company.
Lead Barista
Coronado Coffee Company
03.2018 - 01.2023
- Operational Efficiency: Efficiently managed a fast-paced environment by coordinating multiple tasks, resolving conflicts swiftly, and handling inventory management, including stock levels and reorders. This role required strong organizational skills and effective time management.
- Communication: Excelled in both verbal and non-verbal communication, engaging customers with clear, concise interactions, actively listening to their needs, and providing tailored recommendations to enhance their visit.
- Customer Service: At Coronado Coffee Company, known for its exceptional coffee and community feel, building and maintaining customer loyalty was crucial. Delivering outstanding service required not only detailed product knowledge and a friendly demeanor but also consistent efforts to make every customer feel valued and appreciated, fostering repeat business and long-term relationships.
Education
Sociology
Colorado State University
Fort Collins, COCommunications
Santa Monica College
Santa Monica, CA07.2025
High School Diploma -
Coronado High School
Coronado, CA06.2021
Skills
- Customer Service
- Customer Relations
- Adaptability to Change
- Patience and Empathy
- Effective Multitasking
- Ethical Leadership
- Influencing Others
- Interpersonal Skills Enhancement
- Effective Communications
Soccer
A bit about me: I have played soccer for most of my life and have recently joined a league at North County Soccer Park in Poway. This experience has deepened my passion for the sport and further developed my teamwork and leadership skills.
Timeline
Customer Service Manager
Shaka Surf Bikes
03.2024 - Current
Lead Barista
Bird Rock Coffee Roasters
01.2024 - Current
Hostess/Server
Lil Piggy's Barbecue
01.2020 - 01.2023
Lead Barista
Coronado Coffee Company
03.2018 - 01.2023
Sociology
Colorado State University
Communications
Santa Monica College
High School Diploma -
Coronado High School
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