Sydney Smith

• Directly manage 6 coffee stands and run operations for 13 stands from Olympia to Everett. Manage a diverse team of employees and foster a positive work environment and employee satisfaction.
• Personnel Management: Create weekly schedules for approx. 35 employees, run payroll for approx 75 employees, interviews, hire new baristas and provide training.
• Stand Operation and Maintenance: Designate a stand manager for each location, ensure coffee quality, ensure inventory is accurately ordered, verify stands are in a clean working order, verify stands meet Health Dept. regulations, promptly communicate safety issues to owner, troubleshoot hardware/software/machines, set up new stands and increase efficiencies by streamlining operations and implementing innovative managerial strategies.
• Stand Profitability: Ensure schedules are made to maximize profitability, develop new sales and marketing strategies, track employee growth and create monthly sales graphs.
• Administration: Paying bills, working with vendors, managing local and state permits/licenses.

• Laser Toe Nail Rejuvenation, Obaji Blue Peel, Ideal Protein counseling, waxing, Laser Hair removal and Laser Genesis

▪ Font desk duties, marketing/managing social media, product sales/services and working patient appreciation events after hours.

• Developed individualized treatment plans for clients, resulting in improved skin health and appearance.
• Led a team of aestheticians, ensuring high-quality services and a consistent experience for all clients.

• Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
• Increased customer retention through exceptional service and follow-up appointments.
• Performed advanced facial treatments, effectively addressing various skin concerns and conditions.
• Collaborated with healthcare professionals to design comprehensive treatment plans for clients with specific needs.

• Coolsculpting, Intense Pulsed Light, Clear and Brilliant
  Laser, Laser Hair Removal, chemical peels, Hydrafacials,
  Diamondhead and Crystal Microdermabrasion, assisting/
  prepping for Fraxel Laser and injections, waxing and
  assisting dermatology.
• Electronic medical records, insurance, patient consultations, meeting with product/manufacturer representatives, attending seminars, working patient appreciation events after hours and continuing education.

▪ Lash and brow tinting, microdermabrasion, facials, body treatments, chemical peels, waxing, product and membership sales, follow up calls and working events.

▪ Customer complaints, practical and verbal interviews, termination and constructive counseling, holding meetings, payroll, inventory, training newly hired Estheticians, and maintaining a clean spa environment.