Sydney Smith
Huntsville,AL
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
10
10
years of professional experience
Work History
Case Manager
Seraaj Family Homes
02.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Medicaid Case Manager
Top of Alabama Regional Councils of Government
08.2022 - 11.2023
- Coordinate the provision of in-home services for elderly and disabled homebound clients in the communities
- This position is responsible for assessing client needs, developing care plans and maintaining accurate records
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Case Manager
Sevita Health
01.2022 - 08.2022
- Coordinate the development, review, and implementation of services, case management, behavior intervention plans, and treatments provided to individuals served
- Oversee all services provided to individuals and their families, monitor quality of care delivered, ensure compliance with contractual terms, and monitor regulatory program compliance
- Assist in the development of quality services and engaging activities that meet the individual served needs
- Build and maintain relationships with families and external case managers
REACT Program Coordinator
Mental Health Assoc. Morgan Co.
07.2021 - 01.2022
- Assist in scheduling prevention education presentations for the community
- Promote the REACT program via newspaper, letters, and social media as requested by Executive Director
- Attend local and state trainings as requested by Executive Director and ACAR
- Establish and facilitate community partner relationships, serving on committees and assisting with community partner projects/ conferences
- Monitor after-hour hotline and respond to calls at local hospitals/medical centers
Shift Leader
Zoe’s Kitchen
05.2019 - 01.2020
- Trained and supervised staff members
- Provided input for new hire performance reviews and identified areas for additional training
- Provided excellent customer service using effective interpersonal and problem-solving skills
- Entrusted with responsibility to record accurate daily cash records and forecasted sales, and deliver bank deposits
- Maintained accurate inventory counts and proper food sanitation policies with team members
Archives Dept. Assist
Birmingham Pub. Library
06.2014 - 07.2014
- Helped identify and assess the archival value of materials; processing of the collection, including physical arrangement (sorting, boxing, labeling)
- Inventoried and described materials
- Created collection guides and other basic finding aids
Marketing and Advertising Assistant
United Way
06.2016 - 07.2016
- Created and maintained marketing reports detailing commercial market trends
- Designed marketing materials targeting existing and potential customers
- Maintained social media presence on Facebook, Twitter, LinkedIn, and Website
Education
Bachelor of Arts - Sociology
Alabama Agricultural & Mechanical University (AAMU)
12.2021
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Documentation And Reporting
- Conflict Resolution
- Documentation proficiency
- Community Outreach
- Crisis Intervention
- Data Entry and Analysis
- Program Management
- Strategic Planning
- Proactive mindset
Affiliations
AAMU Sociology / Criminal Justice Club
Timeline
Case Manager
Seraaj Family Homes
02.2024 - Current
Medicaid Case Manager
Top of Alabama Regional Councils of Government
08.2022 - 11.2023
Case Manager
Sevita Health
01.2022 - 08.2022
REACT Program Coordinator
Mental Health Assoc. Morgan Co.
07.2021 - 01.2022
Shift Leader
Zoe’s Kitchen
05.2019 - 01.2020
Marketing and Advertising Assistant
United Way
06.2016 - 07.2016
Archives Dept. Assist
Birmingham Pub. Library
06.2014 - 07.2014
Bachelor of Arts - Sociology
Alabama Agricultural & Mechanical University (AAMU)
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