Sydney Smith
Orlando
Summary
Detail-oriented administrative professional with over 5 years of experience in fast-paced environments. Skilled in client relations, conflict resolution, and managing multiple priorities. Proven ability to deliver exceptional service and build positive relationships through clear communication and timely follow-up. Adept at handling challenging situations with professionalism and efficiency.
Overview
9
9
years of professional experience
Work History
Litigation Legal Assistant
Cole, Scott, & Kissane
01.2025 - Current
- Effectively managed deadlines to ensure timely submission of all essential filings and correspondence.
- Prepared and examined legal documents including pleadings, motions, and discovery requests.
- Facilitated client communication through proactive updates on the progress of their cases and addressing any concerns promptly.
- Maintained strict confidentiality of sensitive client information adhering to professional ethics guidelines rigorously at all times.
- Developed strong relationships with opposing counsel, fostering cooperation during discovery processes and negotiation efforts.
- Coordinated deposition, hearing, and meeting schedules to ensure seamless communication among involved parties.
Legal Assistant II
GEICO
12.2021 - 01.2025
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
Paralegal
Morgan & Morgan Law Firm
02.2019 - 12.2021
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Edited and proofread legal documents to verify accuracy.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Assisted in drafting legal documents, ensuring compliance with court requirements and deadlines.
Customer Service Representative
Asurion
09.2016 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Applied Science (BAS) - Business & Organizational Leadership
Valencia College
Orlando, FLAssociate of Science (A.S.) - Paralegal Studies: Litigation & Transactional
Valencia College
Orlando, FL06.2019
Skills
- Legal document drafting
- Proofreading
- Strong organizational skills
- Strong communication skills
- Expense reimbursement systems
- Concur
- Adaptability to new situations
- Adaptability to responsibilities
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Prioritization
Timeline
Litigation Legal Assistant
Cole, Scott, & Kissane
01.2025 - Current
Legal Assistant II
GEICO
12.2021 - 01.2025
Paralegal
Morgan & Morgan Law Firm
02.2019 - 12.2021
Customer Service Representative
Asurion
09.2016 - 02.2019
Bachelor of Applied Science (BAS) - Business & Organizational Leadership
Valencia College
Associate of Science (A.S.) - Paralegal Studies: Litigation & Transactional
Valencia College
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