Sydney Stallworth
Rock Hill,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Firehouse Subs
Rock Hill, SC
03.2022 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Led and directed team members on effective methods, operations and procedures.
Bar Manager
Lucky Dog Bark & Brew
Charlotte , NC
11.2021 - 03.2022
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing improvement over prior onboarding process.
- Handled any dog incidents with the proper procedures.
Bar Lead
Kounter
Rock Hill, SC
12.2020 - 10.2021
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Poured and prepared mixed drinks for over Number customers daily.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Engaged in suggestive selling and other sales techniques.
Catering Manager
Abbotts Frozen Custard
Fort Mill, SC
07.2020 - 12.2020
- Handled catering scheduling, ordered food and planned events.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Designed catering packages to increase sales and customer experience.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Catering Sales Team Specialist
Jim N Nicks Bar-B-Q
Fort Mill, SC
08.2019 - 04.2020
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Built professional sales presentations to promote services to groups of potential customers.
Catering Manager
The Dixie Pig
Rock Hill, SC
04.2017 - 06.2019
- Handled catering scheduling, ordered food and planned events.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
Education
Tourism And Hospitality Management
University of South Carolina - Columbia
Columbia, SCSkills
- Monitoring Food Preparation
- Back of House Management
- Inventory Management
- Money Handling
- Front of House Management
- Training and Onboarding
- Service Delivery Management
- Supply Ordering and Management
- Anticipating Problems
- Problem Solving
- Performance Improvement
- Scheduling Staff
- Managing Deliveries
- Employee Performance Evaluations
- Delegating Assignments and Tasks
- Recruitment and Hiring
Timeline
Restaurant Manager
Firehouse Subs
03.2022 - Current
Bar Manager
Lucky Dog Bark & Brew
11.2021 - 03.2022
Bar Lead
Kounter
12.2020 - 10.2021
Catering Manager
Abbotts Frozen Custard
07.2020 - 12.2020
Catering Sales Team Specialist
Jim N Nicks Bar-B-Q
08.2019 - 04.2020
Catering Manager
The Dixie Pig
04.2017 - 06.2019
Tourism And Hospitality Management
University of South Carolina - Columbia
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