Sydney Starck
Randolph
Summary
Over six years of working in customer service with extensive experience at Shaws Market, specializing in problem resolution and cash handling accuracy. Achievements include significant improvements in customer loyalty through strategic engagement and effective multitasking. Strong ability to promote teamwork and uphold cleanliness standards in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Juice Barista & Coffee Barista
Revive & Co
08.2024 - Current
- Developed customized juice recipes to enhance customer satisfaction and promote healthy choices.
- Implemented efficient workflow processes to optimize service speed during peak hours.
- Maintained cleanliness and organization of workstations to adhere to health and safety standards.
- Prepared and served high-quality beverages in a fast-paced environment.
- Maintained cleanliness and organization of workstations and customer areas.
- Assisted customers with menu selections, promoting seasonal offerings effectively.
- Developed and maintained positive relationships with regular customers, enhancing loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
Customer Service Representative & Cashier
Shaws Market
09.2019 - 09.2024
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed transactions accurately, ensuring compliance with cash handling procedures.
- Collaborated with team members to streamline checkout processes, reducing wait times.
- Maintained knowledge of promotions and products to effectively assist customers with purchases.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed cash flow and transactions.
- Addressed customer inquiries to ensure satisfaction and foster a positive service experience.
Education
High School Diploma -
Archbishop Williams High School
Braintree, MA05-2022
Special Education
University of Massachusetts - Amherst
Amherst, MASpecial Education
Massasoit Community College
Brockton, MASkills
- Efficient multitasking
- Cleanliness and sanitation
- Food safety
- Organized
- Customer engagement
- Cash handling accuracy
- Pos system operation
- Teamwork
- Attention to detail
- Problem-solving
- Problem resolution
- Quick learner
Languages
English
Volunteer work
Special Needs Hockey Volunteer for the Boston Bear Cubs for an ongoing 15 years
Volunteer for Braintree American Challenger Baseball League since 2012
Volunteer work at the Greater Boston Food Bank
Timeline
Juice Barista & Coffee Barista
Revive & Co
08.2024 - Current
Customer Service Representative & Cashier
Shaws Market
09.2019 - 09.2024
High School Diploma -
Archbishop Williams High School
Special Education
University of Massachusetts - Amherst
Special Education
Massasoit Community College