Sydney Steensrud
Waterford ,Wi
Summary
I am a highly motivated professional with four years of entrepreneurial and management experience. I skillfully create and maintain professional and loyal relationships with co-workers, staff and clients while managing administrative and sales protocols. I am comfortable working independently as manager and leader and as a collaborative team member. I work hard to apply business acumen & experience while also exercising decisive judgment to meet and exceed business goals. I am also a business-minded professional capable of tackling any job task with gusto and precision. You will have a determined supervisor or employee delivering exceptional service and responding to questions and inquiries quickly when working with me. I also demonstrate positive attitude and readiness to adapt to different situations.
Overview
7
7
years of professional experience
Work History
Business Owner - Cleaning Services
Self Employed Services
Greater Milwaukee Area, WI
08.2021 - Current
- Established marketing strategies, such as social media campaigns, to promote the business.
- Monitored cash flow to ensure proper budgeting of resources.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Resolved conflicts between employees or customers in a timely manner.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Scheduled maintenance activities for equipment used by the business.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Conferred with customers to understand needs and finalize purchase orders.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces in all areas of the facility.
- Cleaned restrooms, including toilets, sinks, showers and bathtubs, and mirrors.
- Stocked restroom supplies such as toilet paper, soap, and paper towels.
- Scrubbed walls to remove dirt and grime.
- Maintained cleaning equipment in good working condition.
- Sanitized all high-touch areas using approved chemicals.
- Responded promptly to customer requests for cleaning services.
- Performed weekly deep cleanings of restrooms and other common areas.
- Assisted with special projects related to cleaning or maintenance when needed.
- Recorded daily activities accurately in logbooks.
- Ensured all products used were safe for use around children or pets.
- Monitored inventory levels of cleaning supplies and restocked shelves as needed.
- Responded to emergency cleaning requests to meet client expectations.
Cleaning Crew Member
PEACE of MIND
Germantown, WI
04.2021 - 08.2021
- Swept and mopped floors in public areas.
- Vacuumed carpets, furniture, and upholstery.
- Cleaned windows, door frames, and sills.
- Dusted furniture, fixtures, and other surfaces.
- Emptied trash cans and replaced liners.
- Stocked restrooms with paper products and soap dispensers.
- Washed dishes by hand or loaded dishwashers for washing.
- Maintained janitorial closets in a clean, organized manner.
- Performed minor maintenance tasks such as changing light bulbs or unclogging drains.
- Provided excellent customer service when interacting with customers or colleagues.
- Kept records of daily tasks performed on job log sheets.
- Reported any damages or repairs needed to supervisor immediately.
- Reduced cleaning time significantly while maintaining company quality standards.
- Created inventory checklists and stocked housekeeping carts.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
Virtual Assistant
Self Employed Web
Milwaukee, WI
06.2020 - 04.2021
- Managed social media accounts to create content and respond to comments and messages, improving online business presence.
- Compiled data from various sources to create reports and presentations.
- Created invoices and tracked payments received from customers.
- Managed customer inquiries through email and telephone communication.
- Conducted research on potential leads for new business opportunities.
- Developed strategies to increase online visibility of client websites through SEO optimization techniques.
- Provided technical support to customers with software installation or troubleshooting issues.
- Maintained a database of client information including contact details, preferences..
- Researched current trends in the industry and identified potential areas for improvement.
- Monitored social media accounts for comments or messages requiring attention.
- Coordinated product launches by creating promotional materials such as videos or graphics.
- Transcribed audio recordings into written format according to specified guidelines.
- Collected email addresses of potential leads to conduct cold outreach and grow contact list.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Assistant Front End Manager
Ross Dress for Less
Waukesha, WI
06.2019 - 07.2020
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Assisted in the recruiting, hiring, training, and scheduling of front end staff.
- Supervised cashiers in handling transactions accurately and efficiently.
- Provided feedback to management on team performance and areas for improvement.
- Resolved customer complaints in a professional manner.
- Managed daily operations of the front end area including opening and closing duties.
- Coordinated with other departments on promotional campaigns and special events.
- Performed basic maintenance tasks such as stocking shelves or cleaning counters.
- Collaborated with other managers on developing new operational processes.
Cashier, GSA
Target
Middleton, WI
02.2019 - 04.2019
- Immediately responded to guest concerns and requests and quickly handled all issues
- Discussed guest issues with front desk manager to devise speedy resolutions
- Expressed appreciation for patronage, inviting and encouraging customer return visits
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Processed merchandise returns and exchanges
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
- Organized the store by returning all merchandise to its proper place
- Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns
- Offered [Company] credit applications upon checkout, converting [Number] out of [Number] customers into card-holders
Gym Attendant
Preferred Fitness
Muskego, WI
01.2018 - 01.2019
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques
- Replenished each guest room with necessary supplies including water glasses, toiletries, and paper products
- Used specific cleaning products in each guest room as per company procedures
- Vacuumed, dusted, and polished furniture in the common areas including hallways and waiting areas at elevators
- Made sure that each guest room was locked after performing housekeeping services and maintained complete security of such rooms at all times
- Conducted analysis to address [issue] which led to [positive outcome]
- Provided outstanding [Type] service to new and long-standing customers by attending closely to concerns and developing solutions
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Provided onsite training
- Created communication strategies to meet client objectives
- Monitored multiple databases to keep track of all company inventory
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Inputted information from customer calls and onsite service visits into the company's system using [Software]
Cashier
Piggly Wiggly
Muskego, WI
09.2017 - 02.2018
- Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor
- Checked prices and found requested products in the store for customers
- Collaborated with [Number] [Job title]s to provide quality control by inspecting, counting and checking merchandise
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
- Counted large volumes of money manually and with bill- or change-counting devices, accounting for as much as $[Amount] in daily funds transfers
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Drove sales and add-on purchases by promoting specific item options to customers
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft
- Served needs of as many as [Number] patrons per shift, including collecting payments, tracking rewards and handling customer service issues
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Learned roles of other departments to provide coverage and keep store operational
- Trained new team members in cash register operation, stock procedures and customer service
- Worked closely with front-end staff to assist customers
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Reduced company risk and complied with regulations by properly verifying customer identification for alcohol or tobacco purchases
- Helped customers find specific products, answering questions and offering advice
Education
High School Diploma -
Waterford Union High School
Waterford, WI06-2018
Some College (No Degree) - Online Business Practice & Media Management
OSP Business Course
OnlineSkills
- Customer Service
- Quality Assurance
- Customer Relations
- Task Delegation
- Driven and Determined
- Social Media Marketing
- Attention to Detail
- Issue Resolution
References
References available upon request.
Timeline
Business Owner - Cleaning Services
Self Employed Services
08.2021 - Current
Cleaning Crew Member
PEACE of MIND
04.2021 - 08.2021
Virtual Assistant
Self Employed Web
06.2020 - 04.2021
Assistant Front End Manager
Ross Dress for Less
06.2019 - 07.2020
Cashier, GSA
Target
02.2019 - 04.2019
Gym Attendant
Preferred Fitness
01.2018 - 01.2019
Cashier
Piggly Wiggly
09.2017 - 02.2018
High School Diploma -
Waterford Union High School
Some College (No Degree) - Online Business Practice & Media Management
OSP Business Course