Sydney Stefka
Farmington,MO
Summary
Patient, communicative, and detail-oriented people person with applicable experience greeting guests and coordinating appointments/reservations. Organized and proactive team player with excellent multitasking skills. Motivated coordinator with the ability to keep track of seating sections and staff charts while supporting various FOH & BOH operations in a fast-paced and unpredictable work environment. Loves creating a welcoming atmosphere and giving great service with finesse to effectively communicate with diverse customers. Demonstrates patience and professionalism to propel excellent customer service to clients while resolving issues before escalation, and before consistently meeting established goals and objectives.
Overview
4
4
years of professional experience
Work History
Shift Manager
Palm Beach Tan
Brooklyn, Ohio
05.2024 - 12.2024
- My main responsibilities in this role were leading the store's operations, driving sales, managing staff, and ensuring customer satisfaction.
- Managing daily operations included overseeing tasks like staffing schedules, inventory control, maintaining a clean and organized store, and handling cash transactions.
- My favorite responsibility within this position was recruiting, selecting, and training new employees, as well as providing ongoing guidance and support to the team.
ADMINISTRATIVE ASSISTANT
Kelly's Tax & Financial Services
BrookPark, united states
01.2021 - 04.2024
- My main responsibilities in this role were to develop, implement, and administer departmental office systems and procedures & handle general office tasks, independently completing a variety of basic and routine clerical and secretarial work
- Some of my other responsibilities in this role are as follows: Obtain detailed information from clients outlining taxable income and deductible expenses
- Obtain detailed tax preparation process and required documentation needed to complete tax returns
- Use every legal and appropriate adjustment, deduction, and credit to keep each client's tax liabilities at the minimum possible level
- Filter incoming phone calls and emails, escalating only the highest priority inquiries to executive leadership
HUMAN RESOURCES ASSISTANT
Ohio University-Employee Student Services
Athens, OH
08.2023 - 12.2023
- My main responsibility in this position was to support the human resources processes by administering tests, scheduling appointments, conducting orientation, and maintaining records and information
- Some of the responsibilities this position required of me are as follows: Substantiates applicants' skills by administering and scoring tests
- Schedules examinations by coordinating appointments
- Welcomes new employees to the organization by conducting orientation
- Provides payroll information by collecting time and attendance records
- Submits employee data reports by assembling, preparing, and analyzing data
- Verifying personal identification documents
- I-9 Verifications
- Answers the telephone, relays messages, and maintains equipment and supplies
BOH-TEAM MEMBER
Dairy Queen
Seven Hills, OH
05.2023 - 12.2023
- My main responsibilities in this role were to assemble and present completed treat orders, along with stocking, cleaning, and maintaining all customer areas in a clean, safe, and pleasant manner
- Some of the responsibilities this role consisted of are as follows: communicate clearly, quickly, and politely with co-workers to ensure correct order is served to the customers
- Prepare treat products following restaurant, health, and safety standards and procedures quickly and accurately
- Be pleasant and alert to customer needs
- Properly and safely operate and maintain restaurant equipment including related chill equipment while following all health and safety standards
- Work as a 'team' member to assure constant and consistent quality, service, cleanliness, and value to each customer
- Clean work area, organize and stock needed items
- Move various treat, paper, and cleaning items from other sections of the building (or outside the building) to the immediate work area
BARISTA
Starbucks
Seven Hills, OH
01.2021 - 11.2022
- My main responsibilities in this position were: making quality beverages, preparing food orders, working the cash register, and cleaning and stocking the store efficiently while also making sure to form good customer relationships
- Some of my other responsibilities in this role were as follows: Prepare and serve coffee and tea drinks that meet quality standards
- Properly handle and maintain all equipment
- Respond to orders, questions, concerns, and complaints politely and efficiently
- Accurately handle cash and credit card payments, following appropriate cash-handling procedures
- Serve customers quickly and efficiently
- Demonstrate a thorough understanding of all the menu offerings
- Observe relevant health and safety standards
- Working at Starbucks was an eye-opening experience for me in the professional world
- There were so many obstacles and challenges I faced daily
- This job taught me not only how to work well under pressure, but how to do it in a manner that looks flawless
FOH TEAM MEMBER
Chick-Fil-A
Parma, OH
05.2021 - 09.2022
- My main role as a team member was to serve guests by delivering a quality customer experience via FOH-customer interactions
- As a team member, I received proper training in my role and was able to carry out all expected tasks of each position within my area
- Some of my responsibilities in this position were as follows: to uphold the 'core values of the business', to prepare, assemble, and serve products to food stations, to courteously greet guests, take orders, explain and suggest menu items, and to ensure that products and guest experience were consistent with our brand, culture, and standard of excellence
- Alongside that, it was my responsibility to perform tasks at a pace that could keep up with the demands of the business, to show up on time for scheduled shifts, to communicate clearly with fellow team members and leaders, and to maintain a sanitary and safe restaurant by mopping, sweeping floors, removing trash, cleaning and equipment care
- Overall, this experience taught me many lessons and was a perfect start to get my feet wet in the professional world
Education
Bachelor of Science - Hospitality and Tourism Management
Disney University
Orlando, FL05.2027
Associate of Business - Business Administration Management & HR
Cuyahoga Community College
Parma, OH05-2025
HIGH SCHOOL DIPLOMA -
Padua Franciscan High School
Parma, OH05.2023
Skills
- Leadership skills
- Communication skills
- Interpersonal skills
- Management skills
- Research skills
- Organizational skills
- Time management skills
- Marketing skills
Timeline
Shift Manager
Palm Beach Tan
05.2024 - 12.2024
HUMAN RESOURCES ASSISTANT
Ohio University-Employee Student Services
08.2023 - 12.2023
BOH-TEAM MEMBER
Dairy Queen
05.2023 - 12.2023
FOH TEAM MEMBER
Chick-Fil-A
05.2021 - 09.2022
ADMINISTRATIVE ASSISTANT
Kelly's Tax & Financial Services
01.2021 - 04.2024
BARISTA
Starbucks
01.2021 - 11.2022
Bachelor of Science - Hospitality and Tourism Management
Disney University
Associate of Business - Business Administration Management & HR
Cuyahoga Community College
HIGH SCHOOL DIPLOMA -
Padua Franciscan High School
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