Sydney Stelse
Santee,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
General Manager/ District Manager/National Trainer
Jiffy Lube
Oceanside, CA
10.2014 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Identified opportunities for process improvement across multiple locations within the district.
- Identified and developed top talent to promote performance-oriented culture.
- Cultivated positive rapport with associates and team leadership.
- Coached, developed and motivated team to achieve revenue goals.
Education
Associates in Automotive Technology - Automotive Technology
Cuyamaca College
El Cajon, CACosmetology - Cosmetology Education
Bellus Academy - El Cajon
El Cajon, CASkills
- Customer Service
- Multitasking
- Teamwork and Collaboration
- Verbal Communication
- Written Communication
- Computer Skills
- Training & Development
- Time Management
- Dependable and Responsible
- Microsoft Word
- Data Management
Accomplishments
- Four time award winner for highest Multicare average in Jiffy Lube leading two thousand dollars daily average ticket per day.
- National Field Trainer- Trained/ Developed over hundreds of teammates on process, Multi Care- Hands on services including Brakes, suspension, light engine repairs, diagnostics..
- District Manager- Tucson Arizona- Over saw 11 Locations - Ranked most profitable over plan in Team Car Care , Highest Multicare Averages in Team Car Care.
Timeline
General Manager/ District Manager/National Trainer
Jiffy Lube
10.2014 - Current
Associates in Automotive Technology - Automotive Technology
Cuyamaca College
Cosmetology - Cosmetology Education
Bellus Academy - El Cajon