Sydney Taylor
Riverview,MI
Summary
Experienced Office Management and Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Admissions Coordinator
Beaumont Behavior Health
04.2023 - Current
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Managed admissions processes for incoming patients, promptly collecting and processing necessary documents.
- Collaborated with admissions/intake team to develop and implement strategies to improve admissions process.
- Assisted in patient admission process based on federal and state laws.
- Handled inquiries from prospective patients to provide detailed information regarding admissions process.
- Maintain cleanliness of front lobby, greeted guests, answered incoming calls professionally, handled patient belongings with care while making sure the contraband guidelines were followed.
Accounting Clerk
Rivergate Health Care Center
10.2022 - 03.2023
- Prepare and submit all billing (i.e., Medicare A & B, private insurance)
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Prepare bank deposits and withdrawals for facility
- Submitted cash and check deposits and generated cash receipts to record money received.
- Assist in month-end practices with business office and corporate personnel with monthly meetings.
Financial Clearance Representative
Beaumont Hospital
03.2022 - 10.2022
- Contact customers regarding co-payments and discuss payment options
- Answer calls through price-line; estimate patients’ procedures before they proceed with appointments.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Estimate the customers liability for tests and procedures by verifying their correct insurance information.
Rehab Office Manager
Beaumont Hospital
02.2021 - 03.2022
- Monitor hospital charges and ensure the appropriate coding is being utilized to bill patients
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Manage bi-weekly payroll for a department of 50+ employees.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established team priorities, maintained schedules and monitored performance.
- Created, maintained and updated filing systems for paper and electronic documents.
Emergency Department Coordinator
Beaumont Hospital
07.2014 - 02.2021
- Assign admissions and consultations to the correct physicians on-call
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinate with physicians and nurses to support the needs of the patients.
- Collaborate with other departments within the hospital to ensure the needs of the patient are met.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
MBA - Healthcare Management
Capella University
Minneapolis, MN12.2021
Bachelor of Science - Healthcare Management
Capella University
Minneapolis, MN07.2020
Skills
- Verifying Eligibility
- Administration and Operations
- Business Correspondence
- Financial Counseling
- Customer Service
- Customer Account Maintenance
- Departmental Support
- insurance Verification
- Clinic Administration
- Computer Literacy
- Billing and Collections Processes
- Office Administration
Timeline
Admissions Coordinator
Beaumont Behavior Health
04.2023 - Current
Accounting Clerk
Rivergate Health Care Center
10.2022 - 03.2023
Financial Clearance Representative
Beaumont Hospital
03.2022 - 10.2022
Rehab Office Manager
Beaumont Hospital
02.2021 - 03.2022
Emergency Department Coordinator
Beaumont Hospital
07.2014 - 02.2021
MBA - Healthcare Management
Capella University
Bachelor of Science - Healthcare Management
Capella University
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