Summary
Overview
Work History
Education
Skills
Professional References
I enjoy mental health work, doing hair, and rollerskating!
Timeline
Generic

Sydney Thomas

League City,TX

Summary

As an experienced supervisor with a passion for leading through empathy and understanding, I have built a reputation of driving cost-effective business results and developing high-performing teams. My steady pursuits for growth and personal development have allowed me to become a strong leader who can bring to life a team culture that prioritizes clear communication, working with integrity, and maintaining a respectful environment in the workplace. My keen ability to problem-solve and address challenges confidently, while consistently delivering exceptional customer service, contributes to my value as a member of the Starbucks leadership team.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Starbucks
05.2022 - Current
  • Leads with a customer and people first mindset in order to achieve results and deliver exceptional customer service.
  • Develops positive relationships with partners by understanding and validating individual experiences, motivations, needs, and concerns.
  • Create and maintain third place environment by running shifts with customers at the core.

Barista Trainer

Starbucks
02.2022 - 05.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Customized training strategies based on individual barista knowledge, experience and strengths.

Barista

Starbucks
12.2021 - 02.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Shift Leader

Chick-fil-A
09.2021 - 12.2021
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Delivered superior leadership to teams to boost performance and help team achieve performance goals.

Team Member Trainer

Chick-fil-A
01.2021 - 09.2021
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.

Team Member

Chick-fil-A
09.2020 - 01.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

Some College (No Degree) - Positive Psychology

Arizona State University
Tempe, AZ

Skills

  • Strong Communication & Interpersonal Skills
  • Excellent Problem Solving Abilities
  • Promoting Team Cohesiveness & Culture
  • Inventory Management / Waste Control
  • Proficient with Daily Operational Tasks & Reporting
  • Exceptional Customer Service Skills
  • Creates a Positive Environment
  • People Leader

Professional References

Victoria Garza, 512.786.4236 - District Manager, Starbucks 


Elizabeth Caldwell, 832.385.5234 - Store Manager, Starbucks


Citlaly Ruiz, 832.226.3632 - Store Manager, Starbucks

I enjoy mental health work, doing hair, and rollerskating!

I am a huge advocate when it comes to mental health. I make sure to keep my work and home life balanced by indulging in my favorite hobbies, like going to the skate park and dyeing my hair!

Timeline

Shift Supervisor

Starbucks
05.2022 - Current

Barista Trainer

Starbucks
02.2022 - 05.2022

Barista

Starbucks
12.2021 - 02.2022

Shift Leader

Chick-fil-A
09.2021 - 12.2021

Team Member Trainer

Chick-fil-A
01.2021 - 09.2021

Team Member

Chick-fil-A
09.2020 - 01.2021

Some College (No Degree) - Positive Psychology

Arizona State University

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Sydney Thomas