Sydney Thompson
Round Rock,TX
Summary
Experienced medical support professional prepared for responsibilities of this role. Known for strong team collaboration, adaptability, and achieving results. Skilled in patient scheduling, electronic health records management, and medical billing. Valued for reliability, communication skills, and ability to meet evolving needs.
Overview
6
6
years of professional experience
Work History
Advanced Medical Support Assistant
US Department of Veterans Affairs
06.2024 - Current
- Coordinated veteran appointments using automated scheduling systems to enhance efficiency and reduce wait times.
- Managed medical records for veterans ensuring accuracy and compliance with regulatory standards for improved data integrity.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Scheduling for; Neurology, Endocrinology, Nephrology, Rheumatology, Infectious Disease, Dermatology, Pulmonary, Pulmonary sleep, Oncology, Gastroenterology, Cardiology, Anticoag.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Print schedules for clinics
- Mailed patient appointment letters.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Submitting admin notes in CPRS/Sending outreach letters
- Going through faxes and sending them to the providers
- Print medical packets for EMS before they transport veterans to hospital
- Insurance Verification
Processing and Logistics
Command MFG
02.2022 - 06.2024
- Process over 30 work orders in JobBoss database daily
- Effectively prioritized, performed receptionist duties, customer service and other duties assigned to me.
- Purchasing i.e. material. Tooling, supplies for the office
- Monitoring work order requests from multiple electronic sources.
- Responsible for answering phones, greeting customers, relaying messages to supervisors, scheduling appointments, including interpreting, and verifying work orders.
- Follow up with customers/vendors for updates on material or invoicing
- Create folders for each work order as well as attaching the correct material certification.
- Putting all information in the correct drive to keep track of all incoming orders.
- Cleaning, Packing, and labeling parts for shipment
- Ship over 50 parts daily
- Create packlists and shipping labels via UPS software and use specific customer codes to bill recipients
- Organize/pull inventory and keep track of what’s in stock via excel sheet
- Payroll via ADP
- Accounts Payables and Accounts receivables
- Filling all folders in correct binders or drawers for shipping, work orders and accounts receivable and payables
- Organizing events for the workplace
- Handling Social Media accounts such as Indeed and Ziprecruiter
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Technical Support
Spectrum
04.2019 - 02.2022
- Provided step by step instructions to over 65 people daily. Effectively understand patient's needs, able to assess possible courses of action and always take appropriate measures to ensure customers are 100% satisfied.
- Work in collaboration with other members of my team to provide robust interdisciplinary approach to customer care
- Updated information on 65+ accounts such as billing and general information.
- Coded 25+ modems for businesses daily as well as creating new IP addresses.
- Dispatched technicians to businesses that needed urgent onsite assistants.
- Sent 25+ follow up emails to clients to make sure that their issues were handled in a quick and professional manner.
- Verified and update customers information thru a complex data entry system
- Participate in weekly huddles with my team to determine the best approach to new or recurring issues with customers.
Education
General Education -
Robertson High School
Fremont, CA08.2015
Skills
- Client support
- Detail-oriented data management
- Quality assurance in documentation
- ADP payroll management
- Task scheduling
- Experienced with Microsoft Office applications
- Excel data analysis skills
- Manage appointment scheduling
- Effective communication
- Expertise in scheduling appointments
- Patient scheduling
- Experienced in medical terminology usage
- Healthcare administrative support
- Effective communication
- Experienced in English communication
- Expertise in HIPAA standards
Timeline
Advanced Medical Support Assistant
US Department of Veterans Affairs
06.2024 - Current
Processing and Logistics
Command MFG
02.2022 - 06.2024
Technical Support
Spectrum
04.2019 - 02.2022
General Education -
Robertson High School
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