Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sydney Timmer

Holland

Summary

Energetic and outgoing college graduate with a passion for sales and a natural ability to connect with people. Skilled in identifying customer needs and providing tailored solutions to drive customer satisfaction and sales growth. Maintains a proven track record of exceeding targets and driving revenue growth. Motivated by the challenge of identifying and capitalizing on new business opportunities.

Overview

12
12
years of professional experience

Work History

Server

Hops at 84 East
Holland
06.2024 - Current
  • Greeted guests, took food and beverage orders, and delivered them to tables in a timely and professional manner.
  • Demonstrated knowledge of the menu, provided recommendations and accommodated special dietary requirements or preferences.
  • Worked effectively as a team member, supporting other servers and kitchen staff to ensure a smooth and efficient customer dining experience.
  • Maintained a clean, organized, and sanitary dining area, including tables, chairs, floors, and restrooms.
  • Accurately and efficiently processed customer payments, including cash, credit card, and electronic payments, while adhering to cash handling procedures.
  • Anticipated guests' needs and provided exceptional customer service by addressing concerns, offering refills, and ensuring a positive dining experience.
  • Demonstrated flexibility and adaptability by managing multiple tables and handling last-minute requests or changes to orders.
  • Effectively communicated with kitchen staff to ensure accurate and timely delivery of food and beverages to guests.
  • Consistently met or exceeded restaurant sales goals by upselling menu items and promoting special promotions or deals.
  • Complied with all restaurant policies, procedures, and regulations related to health and safety, including maintaining food handling and sanitation standards.

Assistant Manager

Canterra Management LLC
Saugatuck
04.2022 - 02.2024
  • Assisted in the recruitment, training, and supervision of a team of retail associates.
  • Achieved and exceeded sales goals through effective merchandising and customer service strategies.
  • Managed inventory levels, ordered product, and maintained stock levels to ensure product availability for customers.
  • Coordinated and executed store promotions and events, resulting in increased foot traffic and sales.
  • Collaborated with the store manager to develop and implement operational policies and procedures to improve store efficiency.
  • Provided exceptional customer service, resolving customer complaints and addressing inquiries in a timely and professional manner.
  • Conducted performance evaluations, provided feedback, and recognized top-performing employees for their contributions.
  • Implemented safety protocols and ensured compliance with company policies and local regulations.
  • Managed cash flow and performed daily cash management activities, including opening and closing the store registers including key holder.
  • Developed and maintained positive relationships with vendors, suppliers, and other business partners to ensure timely and efficient delivery of products and services.

Bookseller

Barnes and Noble
Holland
10.2020 - 05.2022
  • Provided exceptional customer service by greeting and engaging with customers, recommending books, and answering inquiries about merchandise.
  • Assisted in the stocking, shelving, and organizing of merchandise to ensure the store is clean, presentable, and easy to navigate for customers.
  • Managed and processed cash and credit card transactions accurately and efficiently.
  • Resolved customer complaints and handled returns or exchanges in a professional and timely manner.
  • Conducted inventory checks, restocked merchandise, and maintained accurate records of stock levels.
  • Created eye-catching and attractive merchandise displays to attract customer attention and promote sales.
  • Actively participated in the upkeep and maintenance of the store, including regular cleaning, dusting, and restocking of supplies.
  • Kept up-to-date with the latest book releases, trends, and bestsellers, and made recommendations to customers.
  • Assisted in the organization and execution of store events, such as author signings, book clubs, and story time for children.
  • Demonstrated excellent communication skills and worked collaboratively with other bookstore employees to achieve the store's goals and objectives.

Server

The Butler
Saugatuck
05.2013 - 09.2020
  • Provided excellent customer service in a fast-paced dining environment.
  • Took food and drink orders accurately from customers.
  • Collaborated with kitchen staff to ensure timely meal delivery.
  • Maintained cleanliness and organization of dining area and utensils.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Education

Bachelor of Science - English

Northern Michigan University
Marquette, MI
12-2020

Skills

  • Order management
  • Visual merchandising
  • Product knowledge
  • Customer engagement
  • Sales techniques
  • Positive and professional
  • Team collaboration
  • Problem solving

Affiliations

Vice President of the Creative Writers Club

  • help moderate events
  • shared and critiques writing
  • lead group discussions

Timeline

Server

Hops at 84 East
06.2024 - Current

Assistant Manager

Canterra Management LLC
04.2022 - 02.2024

Bookseller

Barnes and Noble
10.2020 - 05.2022

Server

The Butler
05.2013 - 09.2020

Bachelor of Science - English

Northern Michigan University

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