Sydney Tipton
Indianapolis,IN
Summary
Talented Front Desk Manager versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in FOSSE, with friendly and decisive approach to resolving challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dual Front Desk Manager
Whitelodging
04.2023 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw inventory control and purchasing.
- Maintained positive employee rapport.
- Compile weekly schedules for front desk staff.
- Monitored shift changes to uphold successful operations strategies and maximize business success.
Operations Supervisor
Whitelodging
10.2021 - 04.2023
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Compiled training materials for new employees and tracked skill development.
Bistro Server
Whitelodging
05.2019 - 10.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Shift Supervisor
Hardees Resturant
01.2015 - 01.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Documented daily production and materials usage to track data.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Shift Lead Manager
Pizza Hut
07.2014 - 01.2015
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Set overall vision and provided team leadership.
Team Trainer
Arbys Resturant
04.2013 - 05.2014
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Medical Billing And Coding -
DeVry University
Villa Park, ILHigh School Diploma -
Franklin Central High School
Indianapolis, IN05.2014
Skills
- Inventory Oversight
- Documentation and Reporting
- Policy Enforcement
- Customer Service
- Team Training
- Process Improvement
- VIP Guest Relations
- Hospitality Services
- Daily Reporting
- Team Building and Supervision
- Hospitality Management
- Coaching and Mentoring
- Property Management Systems
- Effective Planning
- Strategic Planning
- Cash Handling
- Scheduling and Calendar Management
- Time Management
- Problem-Solving
- Group Room Block Reservations
- Customer Service Management
- Front Desk Supplies Management
- Listening Skills
- Guest Relations
- POS System Operation
- Staff Development
- Staff Supervision
- Oral and Written Communications
Accomplishments
- Communicated with all departments efficiently as well as with the hotel owner to ensure functionality throughout 453-room property.
- Developed programs that encouraged front office team members to provide exceptional service, which resulted in higher online ratings on TripAdvisor.
- Raised online ratings from 3.4 to 4.3 and maintained goal month over month.
- Maintained employee retention month over month.
- Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.
Certification
- Allertrain
- ServeSafe Cetified
- Train the Trainer
- Liquor License
Timeline
Dual Front Desk Manager
Whitelodging
04.2023 - Current
Operations Supervisor
Whitelodging
10.2021 - 04.2023
Bistro Server
Whitelodging
05.2019 - 10.2021
Shift Supervisor
Hardees Resturant
01.2015 - 01.2016
Shift Lead Manager
Pizza Hut
07.2014 - 01.2015
Team Trainer
Arbys Resturant
04.2013 - 05.2014
Medical Billing And Coding -
DeVry University
High School Diploma -
Franklin Central High School
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