Sydney Utley
Summary
Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Services Supervisor
The Bluemont Hotel
03.2022 - Current
- Supervised front desk staff team and provided exceptional service and assistance to guests upon check-in & check-out.
- Worked with airlines to contract pricing & schedule airline crews' arrival and departure transportation needs within the hotel.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction and success.
- Social Media management of the hotel, sales projects and monthly tax exempt reports and charting // data input.
Patient Care Technician
Nanda Kumar Neurology - Via Christi Hospital
06.2021 - 03.2022
- Observed, documented, reported, and assisted in the nursing plan of care, the implementation of care, and the evaluation of the patient status and progress in neurology clinic
- Assisted in outpatient procedures such as ordering medications, labs, x-rays, scans, and follow-up appointments
- Properly & accurately charted and documented data related to medical conditions
- Maintained a safe and clean working environment by complying with safety procedures, rules, and regulations.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Provided excellent patient care
- EMG & NCV operator and reporter for testing.
Administrative Assistant / Personal Assistant
Miranda North Photography
05.2018 - 05.2021
- Assisted photographer with all aspects of photo work; Emails, phone calls/texts, social media, payments, scheduling, wardrobe, editing, lighting etc
- Assisted development and implementation of new administrative procedures within the business.
- Managed filing system, entered data and completed other clerical tasks.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for owner.
- Responsible for all elements of photo shoots to ensure the shoots ran smoothly and precisely
- Answered multi-line phone system, routing calls, delivering messages to owner and greeting clients.
- Adobe and Lightroom editing experience.
Hostess / Food Runner
Open Sesame
06.2016 - 12.2020
- Greeted customers upon arrival and provided friendly and warm presence throughout dining experience.
- Served food and beverages to tables
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Directed and instructed the dining room personnel on customer needs to ensure customers received fast and quality service
Staff Supervisor
SoulCycle
12.2019 - 04.2020
- Provided high level customer service and hospitality to clients
- Assisted the studio management in daily studio tasks and projects
- Worked as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.
- Studio cleaning and prepping, including cleaning of bikes, equipment, weights, floors, and mirrors.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Boosted team performance by developing customer service training materials and conducting service training.
Assistant Front Desk Manager
Golden West College
09.2015 - 01.2019
- Assisted students and faculty members with all requests within the resource center
- Responsible for all resource center needs such as tutoring, writing center, DSPS students, international student relations and faculty members.
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Bachelor of Health And Nutrition - Health & Nutrition
Kansas State University
Manhattan, KS05.2024
High School Diploma -
Woodrow Wilson High School
Long Beach, CA06.2015
Skills
- Guest Relations
- Loyalty Building
- Accounts Payable and Receivable Auditing
- Conflict Management
- Team Training
- Administrative Support
- Medical Terminology Knowledge
- Customer Relationship Management
- Performance Tracking and Evaluations
- Charting Expertise
- Monitoring Patient Progress
- Patient Assessments
Accomplishments
Completed SkyWest Flight Attendant Training Program
Certification
Certified Phlebotomy Technician - California Health Department
CPT: 02182331
Additional Information
Club Volleyball Junior Olympics Gold Medal - Dallas, Texas 2013
Club Volleyball Junior Olympics Bronze Medal - Atlanta, Georgia 2011
Varsity High School Volleyball Started - All (4) years.
Steel Magnolia's Children's Hospital Volunteer - Long Beach, California
Timeline
Guest Services Supervisor
The Bluemont Hotel
03.2022 - Current
Patient Care Technician
Nanda Kumar Neurology - Via Christi Hospital
06.2021 - 03.2022
Staff Supervisor
SoulCycle
12.2019 - 04.2020
Administrative Assistant / Personal Assistant
Miranda North Photography
05.2018 - 05.2021
Hostess / Food Runner
Open Sesame
06.2016 - 12.2020
Assistant Front Desk Manager
Golden West College
09.2015 - 01.2019
Bachelor of Health And Nutrition - Health & Nutrition
Kansas State University
High School Diploma -
Woodrow Wilson High School
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