Sydney Vallombroso
New Haven,CT
Summary
Meticulous college student with a strong background in the hospitality industry. Experienced in managing high-volume dining environments and consistently delivering excellent customer service. Adaptable and thrives in fast-paced, high-pressure situations.
Overview
6
6
years of professional experience
Work History
Lead Host
Shell And Bones
06.2024 - Current
- Greeted and seated both reservations and walk-ins to the restaurant's maximum capacity
- Coordinated 50-100 reservations per shift through phone, email, and OpenTable platforms
- Coordinated with waitstaff, kitchen, and management to ensure the satisfaction of guests
- Answered customer questions regarding seating, menu, and general information
- Resolved issues surrounding bookings, as well as customer complains and concerns
- Handled to-go orders through Grubhub, DoorDash, UberEats, OpenTable, phone, and in-person
- Promoted to lead, where I took on private party bookings and light management duties
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers
Server
Camacho Garage
01.2023 - 08.2023
- Memorized over 50 menu items and rotating specials to provide guests with customized recommendations
- Kept server areas clean and stocked to increase efficiency while working tables
- Successfully resolved conflict resulting in customer satisfaction
- Greeted new and returning customers and developed relationships resulting in customer loyalty
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Bussed and reset tables to keep dining room and work areas clean
- Trained new waitstaff on proper food handling, customer service and safety procedures
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Provided recommendations on menu items and upsold food and drinks to increase sales
- Served food and beverages promptly with focused attention to customer needs
- Assisted in training new hires, providing guidance on restaurant standards and best practices
Lead Host
Camacho Garage
10.2020 - 08.2023
- Greeted and seated both reservations and walk-ins to the restaurant's maximum capacity
- Coordinated 50-100 reservations per shift through phone, email, and OpenTable platforms
- Coordinated with waitstaff, kitchen, and management to ensure the satisfaction of guests
- Answered customer questions regarding seating, menu, and general information
- Resolved issues surrounding bookings, as well as customer complains and concerns
- Handled to-go orders through Grubhub, DoorDash, UberEats, OpenTable, phone, and in-person
- Promoted to lead, where I took on private party bookings and light management duties
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers
Front Desk Receptionist
Silver Sands Beach and Tennis Club
06.2022 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
- Collected membership deposits, fees, and payments
- Completed data entry and filing to keep records updated for easy retrieval
- Maintained accurate records of visitor logs for security purposes and compliance with company policies
Camp Counselor
Youth@Work
06.2018 - 08.2018
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Evaluated campers' progress and provided feedback to parents.
Education
Bachelor of Arts - Sociology And Anthropology
Salve Regina University
Newport, RI05.2025
High School Diploma -
Wilbur Cross High School
06.2020
Skills
- Organizational Skills
- Leadership
- Guest Satisfaction and Accommodations
- Team Collaboration
- Menu Presentation
- Upselling
- Exceptional Communication
- Project Leadership
Timeline
Lead Host
Shell And Bones
06.2024 - Current
Server
Camacho Garage
01.2023 - 08.2023
Front Desk Receptionist
Silver Sands Beach and Tennis Club
06.2022 - 09.2022
Lead Host
Camacho Garage
10.2020 - 08.2023
Camp Counselor
Youth@Work
06.2018 - 08.2018
Bachelor of Arts - Sociology And Anthropology
Salve Regina University
High School Diploma -
Wilbur Cross High School