Sydney Van Buren
Henderson,NV
Summary
Administrative professional with proven organizational skills and efficiency. Extensive experience in executive support, enhancing productivity through operational improvements. Proficient in MS Office Suite, with a strong ability to adapt to new environments and learn quickly. Dedicated to continuous improvement and contributing to organizational success.
Overview
13
13
years of professional experience
Work History
Client Relations Coordinator
CU Strategic Planning
09.2024 - 10.2025
- Collected and managed confidential data from CU Strategic Planning clients in support of the organization’s projects and consulting services, including grants, certifications, reporting, project/policy reviews, DEI, executive recruiting, and strategic planning.rategic planning.
- Served as a post-sales liaison between CU Strategic Planning and clients, handling questions from clients by answering them or forwarding them to the appropriate subject-matter expert.
- Provided initial review of client data collection, ensuring quality input from clients.
- Maintained an efficient and intuitive file architecture that supports effective data collection, data search, and data use processes.
- Supported the completion of CDFI grants and other grant processes through the completion of data inputs gathered through client data collection.
- Organized documentation related to client accounts for easy access and reference.
Human Resources Specialist
Golden Route Operations, LLC
Las Vegas
01.2024 - 07.2024
- Executed administrative duties, including sorting mail and scheduling appointments.
- Facilitated hiring process for new employees.
- Greeted and screened visitors both in person and over the phone.
- Answered telephone inquiries, provided information, and took messages as needed.
- Maintained confidentiality of sensitive company information.
- Managed ordering and inventory of office supplies and special purchases.
- Ensured compliance with gaming laws, internal controls, and federal regulations.
Contract Customer Service Representative for Crocs/Heydude
Robert Half
Las Vegas
07.2023 - 12.2023
- Achieved high customer satisfaction by resolving issues promptly and fostering strong relationships with clients and sales teams.
- Tracked and processed customer orders using EDI and non-EDI systems for increased accuracy.
- Managed changes in sales and purchase orders to accommodate customer needs effectively.
- Collaborated with planning, sales, and management to enhance decision-making processes for mutual benefit.
- Ensured compliance with value-added requirements alongside customer compliance teams.
- Monitored order book metrics to sustain efficient order fulfillment operations.
- Reviewed Sales Order Exceptions Report daily to ensure timely delivery of orders.
- Processed return authorizations, rectified shipping errors, and applied discounts for eligible customers.
Claims Administration Senior Coordinator
Zurich North American Insurance Company
07.2022 - 06.2023
- Managed exception financial processing, including wire transfers and recovery payments, adhering to defined workflows.
- Responded promptly and accurately to customer inquiries in a professional manner.
- Delivered first-level problem resolution and escalated complex inquiries as necessary.
- Utilized knowledge of operational best practices to enhance daily activities.
- Identified issues by referencing procedural documentation and resolved them efficiently.
- Provided administrative support for jurisdictional form processing using expertise in claim data requirements.
Front Office Admin/Receptionist & Customer Service Representative
Pexco, LLC
Tacoma
08.2018 - 07.2020
- Greeted and assisted all visitors, ensuring compliance with safety procedures.
- Organized daily front desk operations, preparing and distributing customer invoices.
- Answered and directed all incoming calls, maintaining efficient communication flow.
- Served as backup customer service representative, promoted to Customer Servuce Representative in March 2019.
- Developed relationships with assigned customer accounts to enhance service delivery.
- Coordinated timely completion of customer requests via phone, email, fax, or mail.
- Processed orders received through various channels within 24 to 48 hours.
- Communicated significant account issues to Customer Service Manager and Sales.
Total Loss Claims Associate
State Farm Mutual Automobile Insurance Company
DuPont
03.2017 - 07.2018
- Delivered a remarkable customer experience through assisting and handling claims involving auto total losses in a call center team-based environment.
- Organized large volumes of claims utilizing appropriate procedures within approved limits, applies claims settlement procedures to process claims, initiate claim payment process and close files.
- Applied knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy, automotive repair, total loss handling methods, and parts to settle claims within approved limits.
- Utilized expertise in insurance contracts, state laws, and customer service principles to settle claims effectively.
Claims Shared Services Support
Zurich North American Insurance Company
Irvine
03.2013 - 02.2017
- Delivered comprehensive administrative support to executives, including reception, filing, and data entry.
- Set up new workers’ compensation, general liability, and construction defect cases efficiently.
- Maintained accurate and secure healthcare records in compliance with HIPAA privacy standards.
- Drafted legal pleadings and correspondence.
- Managed mail operations by sorting incoming mail and processing outgoing shipments.
- Participated in team projects, contributing to overall success and timely results.
Skills
- Data organization and compliance
- Client engagement and relationship building
- Project oversight and grant management
- Customer support and service delivery
- Effective time management
- Confidential information handling
- Collaborative and independent work
Timeline
Client Relations Coordinator
CU Strategic Planning
09.2024 - 10.2025
Human Resources Specialist
Golden Route Operations, LLC
01.2024 - 07.2024
Contract Customer Service Representative for Crocs/Heydude
Robert Half
07.2023 - 12.2023
Claims Administration Senior Coordinator
Zurich North American Insurance Company
07.2022 - 06.2023
Front Office Admin/Receptionist & Customer Service Representative
Pexco, LLC
08.2018 - 07.2020
Total Loss Claims Associate
State Farm Mutual Automobile Insurance Company
03.2017 - 07.2018
Claims Shared Services Support
Zurich North American Insurance Company
03.2013 - 02.2017