Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sydney Vo

Fort Myers,FL

Summary

-Highly motivated employee with extensive customer service and sales experience also, goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

-Determined employee with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.

Overview

2
2
years of professional experience

Work History

Lead Server/Supervisor/Manager

All Seasons Naples
06.2023 - Current
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
  • Contributed to team success by consistently meeting or exceeding individual sales goals each month.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Bobarista/Manager

Paradise Smoothie Bubble Tea & Coffee
05.2022 - 05.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Education

High School Diploma -

Estero High School
Estero, FL
05.2023

Skills

  • Problem-Solving

  • Attention to Detail

  • Team Leadership

  • Positive and Friendly Attitude

  • Sales Techniques

  • Teamwork and Collaboration

  • Staff Training

  • Customer Service

  • Accurate money handling

  • Reservation Management

Languages

Vietnamese
Full Professional

Timeline

Lead Server/Supervisor/Manager

All Seasons Naples
06.2023 - Current

Bobarista/Manager

Paradise Smoothie Bubble Tea & Coffee
05.2022 - 05.2023

High School Diploma -

Estero High School

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Sydney Vo