Sydney Vogt
WARRINGTON,PA
Summary
Dedicated CAR-T Patient Support Specialist with a proven record at Johnson & Johnson, Janssen Pharmaceuticals. Expertise in program operations and compliance has driven high customer satisfaction levels, even under pressure. Successfully led recruitment initiatives, developed comprehensive training for new hires, and implemented ongoing educational programs to enhance operational efficiency. Focused on promoting an inclusive team culture to deliver exceptional service to patients and caregivers.
Overview
7
7
years of professional experience
Work History
CAR-T Patient Support Specialist
Johnson & Johnson, Janssen Pharmaceuticals
Horsham, PA
03.2023 - Current
- Manages the day-to-day operations of the MyCARVYKTI patient support program by assisting patients and caregivers with enrollment, eligibility assessment, travel logistics, and reimbursement where appropriate for the Southeast region.
- Collaborates with internal stakeholders and external suppliers to ensure patient and treatment center satisfaction. This has led to the highest referral rates and the greatest number of program participants among the team, as well as a substantial amount of insights used by leadership to implement program improvements.
- Adheres to SOP and program governance documents under ambiguous and urgent conditions, as evident through high-scoring call and case audits.
- Developed strategies for risk mitigation from natural disasters in the Southeast.
- Conducts team training for various aspects of the Patient Support Program, from enrollment and eligibility to program wrap-up, as well as developing continuing education to address program education gaps.
- Organizes career development events for the team focused on resume writing, interviewing, and social media optimization.
- Founded the Sunshine Committee, convening monthly to enhance inter-role collaboration.
Molecular Anatomic Pathology
Penn Medicine: University of Pennsylvania Health System
Philadelphia, PA
12.2019 - 03.2023
- Coordinated and performed molecular/genomic testing on solid tumor tissue for cancer patients. These results were used by oncologists to create a personalized cancer treatment plan.
- Created policies and standardized documents for the molecular pathology tissue coordinators to increase consistency across the team, as well as hosted biweekly team meetings.
- Trained support staff to increase department efficiency for molecular testing, which thereby decreased turnaround time for test results.
- Collected, analyzed, and presented data regarding molecular testing on solid tumor tissue to leadership, which led to increased health-system-wide efficiencies, as well as positively contributed to cancer research.
TRICARE Select Executive
International SOS
Trevose, PA
10.2017 - 12.2019
- Managed the TRICARE Overseas Select Program's day-to-day operations, including eligibility assessment, enrollment, program education, and addressing basic claim/reimbursement information for military members.
- Supervised a team of 14 employees as the primary point of contact for addressing complex questions and providing guidance on program-related inquiries.
- Conducted side-by-side training sessions, including program education and real-time support during live phone operations, ensuring seamless onboarding, and enhanced team proficiency.
Education
Bachelor of Science - Biology
The Pennsylvania State University
05-2015
Master of Science - Master of Science Business Systems And Analytics
La Salle University
Philadelphia, PASkills
- Program governance
- Program operations
- Team building and development
- Patient and customer-centric
- Time management
- Organization
- Critical thinking
- Collaborative
- Accountable
- Conflict resolution
- Effective Multitasking
- CRM Software Experience
- Advanced Excel, PowerPoint, and Word Skills
- Data and analytics
Timeline
CAR-T Patient Support Specialist
Johnson & Johnson, Janssen Pharmaceuticals
03.2023 - Current
Molecular Anatomic Pathology
Penn Medicine: University of Pennsylvania Health System
12.2019 - 03.2023
TRICARE Select Executive
International SOS
10.2017 - 12.2019
Bachelor of Science - Biology
The Pennsylvania State University
Master of Science - Master of Science Business Systems And Analytics
La Salle University
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