SYDNEY VORES
Niceville,FL
Summary
Experienced customer service professional; responsible for handling customer issues and requests; maintaining accountability of large financial transactions and handling daily deposits. Known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE STAFF MEMBER
Publix Supermarkets
Niceville, FL; Pensacola, FL
08.2019 - Current
- Responsible for handling customer issues, ensuring that all matters are resolved to the customers' satisfaction
- Deliver service and maintain a high knowledge of the Western Union transaction system; providing smooth transfer of customer funds
- Provide detailed information regarding the Florida lottery system and provide accurate payouts
- Conduct routine cash drops more than $10,000 daily; confirming accurate amounts with zero loss in funds
- Serves as a shift leader for junior employees; coordinate employee breaks and ensures coverage throughout the work shift
- Recognized by the Niceville Publix on multiple occasions based on work performance.
Education
ASSOCIATE OF ARTS -
Northwest Florida state college
BACHELOR OF ARTS -
University of West Florida
Skills
- Handling daily deposits
- Managing financial transactions
- Customer service
- Excellent communication
- Organized
- Team player
- Complaint Handling
- Data Entry
- Complaint Resolution
Hobbies and Interests
- Travel
- Books
- Movies
- Outdoors
- Adventure
Accomplishments
- Graduated Cum Laude with high school diploma
- Graduated Cum Laude with associates in arts
- Employee of the month - December 2022; April 2023
Timeline
CUSTOMER SERVICE STAFF MEMBER
Publix Supermarkets
08.2019 - Current
ASSOCIATE OF ARTS -
Northwest Florida state college
BACHELOR OF ARTS -
University of West Florida
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